Point of Sale (POS) Coordinator

LEXINGTON REAL FOODS COMMUNITY COOPERATIVE•Buffalo, NY

3d•$26 - $38

About The Position

The Point of Sale (POS) Coordinator develops, implements, maintains, and evaluates Co-op-wide pricing systems and processes to support accuracy, consistency, and compliance with applicable state laws. The role manages temporary price changes, maintains POS database integrity, oversees signage accuracy and inventory reporting, coordinates merchandise additions and deletions, and trains staff on established pricing procedures. The coordinator works with category managers, store departments, receiving, marketing, and store staff to maintain accurate product pricing, promotions, signage, scales, and inventory information. The position also monitors sales events and scan accuracy, supports audits and inventory reconciliation, troubleshoots problems, generates reports, and assists with day-to-day store operations and special programs.

Requirements

Ability to create, administer, and work with projects and events.
Regular, predictable attendance.
Availability to work weekends, holidays, early mornings, and nights according to business needs.
Outgoing, friendly personality.
Objectivity, neutrality, and calmness under pressure.
Analytical and strategic ability with strong attention to detail.
Ability to follow established systems, procedures, and policies.
Consistent follow-through on commitments and deadlines.
Ability to read and comprehend instructions, listen, and give clear instructions.
Ability to manage multiple demands, prioritize tasks, and stay organized.
Flexibility and adaptability to changing conditions and job requirements.
Intermediate to advanced Microsoft Office skills, especially Excel and Publisher.
Intermediate to advanced database knowledge.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to maintain confidentiality.
Strong leadership skills, including the ability to discipline, delegate, train, motivate, and empower others.
Ability to use a computer keyboard, monitor, mouse, telephone, and various office equipment throughout the workday.
Ability to stand for extended periods and occasionally walk, bend, stoop, squat, kneel, reach, and climb stairs or ladders.
Ability to occasionally lift and carry up to 50 pounds.
Ability to talk and hear to communicate with customers and co-workers; sufficient finger and hand dexterity to grasp and hold items of different sizes.
Close, distance, and peripheral vision and depth perception; ability to read register screens, product labels, and shelf labels.

Nice To Haves

At least 2 years of experience in a retail scan/POS environment.
Proven experience implementing at least one IT system.

Responsibilities

Provide exemplary service to customers and co-workers, provide product information and educational materials, and answer questions.
Model organizational values, policies, and procedures; promote team building and treat co-workers consistently and fairly.
Communicate clearly, directly, and respectfully, and influence staff who are not directly supervised to carry out plans.
Research and improve efficiency, accuracy, service, quality, and safety.
Work with Category Managers to enter new products and promotions accurately using established processes.
Ensure pricing systems are followed, prevent products from being missing from files, and promptly address discrepancies.
Ensure scales generate accurate labels in all departments and accurate pricing is displayed and maintained in the POS for every product.
Monitor sales events for accurate dates, scanning, and signage, and work closely with the ASOM regarding scan accuracy.
Coordinate communication with departments and receiving to support the transition of delivered products.
Maintain compliance with governmental regulations and COOL compliance.
Support inventory reconciliation and inventory accuracy.
Coordinate scan and sign audits with store personnel according to schedule.
Assist and train store associates in preparing accurate store signage; work with marketing and store staff to maintain its professional appearance.
Generate reports as requested.
Troubleshoot and solve problems promptly, communicate solutions to stakeholders, and inform appropriate managers about pricing or signage problem areas.
Continuously improve systems to increase accuracy and efficiency, and assist with special programs and promotions.
Stay informed about POS trends and best practices.
Train staff as directed by the Manager and train Front End staff to handle equipment breakdowns when the Scan Coordinator is absent.
Monitor and meet sales objectives that support positive growth and operating results.
Attend and participate in Open Book Management and team meetings.
Note and communicate equipment and tool malfunctions.
Assist with daily operations, routines, and procedures as needed.
Follow safety rules and use required safety devices and tools; keep the work area clean and organized.
Perform other tasks as assigned.