Guest Services & Point of Sale Specialist

Ben Bridge Jeweler•Bellevue, WA

1d•Onsite

About The Position

Ben Bridge Jeweler's store at Bellevue Square is seeking a full-time Guest Services & Point of Sale Specialist. The Guest Services & Point of Sale Specialist enhances the client experience and supports store productivity by providing accurate transaction processing, polished guest service, and responsive after-sale support. As a key customer touchpoint, this position helps ensure each guest receives a seamless, personalized experience that reflects the luxury standards of Ben Bridge Jeweler. This role combines point-of-sale expertise, client issue resolution, sales and administrative support, luxury presentation, and coordination of service requests. Success requires sound judgment, discretion, accuracy, a strong service mindset, and the ability to manage multiple priorities in a fast-paced retail environment.

Requirements

High school diploma or equivalent required.
Two or more years of experience in retail, hospitality, client services, administrative support, or another customer-facing environment preferred.
Luxury retail, jewelry, watch, concierge, or high-touch hospitality experience preferred.
Experience using point-of-sale, CRM, appointment, or service-tracking systems preferred.
Exceptional client service, verbal communication, active listening, and professional phone skills.
Strong attention to detail and demonstrated accuracy in transaction processing, records, and follow-through.
Ability to resolve routine concerns, exercise sound judgment, and appropriately escalate sensitive or unusual situations.
Strong organization and prioritization skills with the ability to manage interruptions and competing responsibilities.
Ability to learn and consistently apply company policies, product and service information, brand standards, and operational procedures.
Proficiency with Microsoft Office applications and the ability to learn POS, CRM, financing, and service systems.
Ability to handle confidential client and business information with discretion.
Team-oriented, dependable, adaptable, and willing to support work across store functions.
Ability to work a flexible retail schedule, including evenings, weekends, holidays, peak selling periods, and special events.
Regular and predictable attendance is required.
Ability to stand and walk for extended periods and to bend, stoop, reach, and perform repetitive tasks associated with POS operations, gift wrapping, inventory handling, and administrative work.
Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.

Responsibilities

Accurately process sales transactions, payments, financing applications, returns, exchanges, gift cards, promotional transactions, and special orders in accordance with company policies and authorization requirements.
Balance cash, credit card, and other tender types; complete required reconciliations and promptly research or escalate variances.
Protect client and payment information and follow established fraud-prevention, loss-prevention, privacy, and merchandise-security procedures.
Support store opening, closing, and end-of-day transaction procedures as assigned.
Welcome guests, assess needs, and connect them with the appropriate sales or service team member while maintaining a warm and professional environment.
Deliver an efficient and personalized checkout experience and ensure each client departs feeling valued and appreciated.
Respond to guest questions, feedback, and concerns with urgency and ownership; resolve routine issues within established guidelines and escalate exceptions appropriately.
Professionally manage incoming calls, messages, appointment requests, and general inquiries across available communication channels.
Support hospitality standards by offering refreshments, anticipating guest needs, and maintaining comfort and presentation in client-facing areas.
Coordinate post-sale requests, delivery updates, special orders, warranty questions, service inquiries, and client pickup arrangements.
Assist with jewelry and watch repair intake, documentation, status tracking, quality handoff, and customer communication.
Maintain accurate service records and provide timely follow-up so clients understand next steps, timing, and resolution status.
Take ownership of assigned client requests through completion and communicate recurring concerns or process gaps to store leadership.
Prepare luxury gift packaging and purchase presentation that meet brand standards for gifting, special occasions, and milestone celebrations.
Verify that client pickups, special orders, repairs, and related documentation are complete and ready before release to the client.
Maintain gift-wrap, packaging, hospitality, and point-of-sale supplies at appropriate levels.
Maintain accurate client profiles, preferences, activity, and follow-up information in CRM and other designated systems.
Support sales associates with appointment scheduling, client outreach, event preparation, and administrative tasks that increase selling time and improve service continuity.
Prepare reports, documentation, correspondence, and transaction or service records as requested by store leadership.
Maintain discretion and confidentiality when handling client, payment, financing, and business information.
Assist with merchandise transfers, inventory documentation, client pickups, shipping or delivery coordination, and operational paperwork within assigned authority.
Maintain organized POS stations, service areas, customer pickup areas, files, and back-of-house supplies.
Support store events, trunk shows, client activations, merchandising updates, and other operational projects.
Identify workflow or guest-experience improvement opportunities and share practical recommendations with store leadership.
Perform other duties as assigned to support clients, the sales team, and store operations.