Point of Sale (POS) Coordinator

Lexington Real Foods Community Coop•Buffalo, NY

About The Position

The Point of Sale (POS) Coordinator develops, implements, maintains, and evaluates Co-op-wide pricing systems and processes to ensure accuracy, consistency, and compliance with applicable state laws. The role manages temporary price changes, maintains POS database integrity, oversees signage accuracy and inventory reporting, coordinates merchandise additions and deletions, and provides training on established pricing procedures. The coordinator works with Category Managers, store departments, receiving, marketing, and store staff to maintain accurate product and pricing information, promotions, scales, signage, inventory records, and regulatory compliance. The position also troubleshoots POS and pricing problems, communicates solutions, supports daily operations and special programs, and trains staff as directed by the Manager.

Requirements

Ability to create, administer, and work with projects and events.
Regular, predictable attendance.
Availability to work weekends, holidays, early mornings, and nights according to business needs.
Outgoing, friendly personality.
Objectivity, neutrality, and calmness under pressure.
Analytical mindset, strategic ability, and strong attention to detail.
Ability to follow established systems, procedures, and policies.
Consistent follow-through on commitments and deadlines.
Ability to read and comprehend instructions, listen, and give clear instructions.
Ability to manage multiple demands, prioritize tasks, and stay organized.
Flexibility and adaptability to changing conditions and job requirements.
Intermediate to advanced Microsoft Office skills, especially Excel and Publisher.
Intermediate to advanced database knowledge.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to maintain confidentiality.
Strong leadership skills, including the ability to discipline, delegate, train, motivate, and empower others.
Ability to use a computer keyboard, monitor, mouse, telephone, and various office equipment throughout the workday.
Ability to stand for extended periods; walk, bend, stoop, squat, kneel, reach, and occasionally climb stairs or ladders.
Ability to lift and carry up to 50 pounds occasionally.
Ability to talk and hear to communicate with customers and co-workers; sufficient hand and finger dexterity to grasp and hold items of different sizes.
Close, distance, and peripheral vision and depth perception; ability to read register screens, product labels, and shelf labels.

Nice To Haves

At least 2 years of experience in a retail scan/POS environment.
Proven experience implementing at least one IT system.

Responsibilities

Provide and model exemplary service to customers and co-workers, provide product information and educational materials, and answer customer questions.
Model the organization’s culture, values, policies, and procedures; promote team building and treat co-workers consistently and fairly.
Communicate clearly, directly, and respectfully, and influence staff who are not directly supervised to execute plans.
Research and implement improvements in efficiency, accuracy, service, quality, and safety.
Work with Category Managers to accurately enter new products and promotions using established processes.
Ensure pricing systems are followed, prevent products from being omitted from POS files, and promptly address discrepancies.
Ensure scales accurately generate labels in all departments and maintain accurate pricing information in POS for each product.
Monitor sales events for accurate dates, scanning, and signage; work closely with ASOM on scan accuracy.
Coordinate communication with departments and receiving to support smooth transitions for delivered products.
Maintain compliance with governmental regulations and COOL requirements.
Support inventory reconciliation to ensure inventory accuracy.
Coordinate scan and sign audits with store personnel according to the established schedule.
Assist and train store associates in preparing signage and ensure signage accuracy and professional appearance.
Generate reports as requested.
Troubleshoot and solve problems promptly and effectively, communicate solutions to stakeholders, and inform appropriate managers of pricing or signage problem areas.
Continuously improve systems to increase accuracy and efficiency and assist with special programs and promotions.
Stay current on POS trends and best practices; train staff as directed by the Manager, including training Front End staff to handle equipment breakdowns in the absence of the Scan Coordinator.
Monitor and meet sales objectives that support positive growth and operating results.
Attend and participate in Open Book Management and team meetings.
Identify and communicate equipment and tool malfunctions.
Assist with daily operations, routines, and procedures as needed.
Follow safety rules and use safety devices and tools; keep the work area clean and organized.
Perform other tasks as assigned.