Point of Care Coordinator Everett

UnitedHealth Group•Everett, WA

2d•$29 - $52•Hybrid

About The Position

Optum WA, (formerly The Everett Clinic) is seeking a Point of Care Coordinator to join their team in Everett, WA. This role is a lead position within the clinical laboratory, responsible for coordinating waived and moderately complex testing across multiple laboratory and clinic locations. The Point of Care Coordinator provides technical resources and daily direction to all testing personnel outside of the core laboratories, ensuring compliance with laboratory policies, procedures, and regulatory requirements. The role focuses on assuring quality testing and accurate test performance through operator training, competency assessment, equipment monitoring, maintenance, troubleshooting, quality control review, and proficiency testing. Strong leadership, communication, and problem-solving skills are essential, along with a demonstrated understanding of laboratory regulations and procedures. Optum is a clinician-led care organization aiming to make healthcare better for everyone, offering clinical resources, data, and support from a global organization. The environment is collaborative, guided by diversity and inclusion, and drives towards the Quadruple Aim, empowering employees to live their best lives at work and home.

Requirements

Bachelor's degree in chemical, physical, or biological science or medical technology from an accredited institution
Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by a nationally recognized agency (e.g., ASCP, AMT, AAB)
3+ years of experience as a Medical Technologist/Medical Laboratory Scientist or other relevant experience
In-depth knowledge of laboratory operations, including laboratory techniques, procedures, and equipment
Solid understanding of CLIA regulations and knowledge of quality control and quality assurance principles and procedures, including proficiency testing and instrument maintenance
Familiarity with laboratory information systems (LIS) and proficiency in the use of Microsoft Office applications
Driver’s License and access to a reliable transportation

Nice To Haves

Proven leadership and management skills, with the ability to supervise, train, and mentor laboratory staff
Proven solid problem-solving skills, with the ability to troubleshoot laboratory issues and recommend effective solutions
Proven excellent communication and interpersonal skills, with the ability to work collaboratively with laboratory staff, healthcare providers, and other stakeholders
Proven solid attention to detail and accuracy, with the ability to maintain a high level of quality control and quality assurance
Proven ability to work effectively in a fast-paced laboratory environment, handle multiple tasks and priorities, and meet deadlines
Proven ability to perform laboratory tests and procedures, including standing for extended periods of time and lifting up to 50 pounds
Proven ability to maintain focus and attention to detail for extended periods of time
Proven ability to handle stressful situations and manage competing priorities

Responsibilities

Supervise staff, provide technical oversight, and ensure that all laboratory operations are conducted in compliance with CLIA, CAP, and other regulatory requirements
Ensures that test systems are properly functioning. Maintains, troubleshoots, and takes corrective action with equipment and information systems as needed
Travel to each site at least quarterly
Coordinate training and competency assessments. Develop and maintain training and competency materials
Provide primary support for on-site inspections and surveys. Participation in inspection readiness for appropriate regulatory and accreditation agencies
Write and maintain current procedure manual(s) in area(s) of expertise using an approved format. Assist with the development, maintenance, and control of laboratory policies and procedures
Provide data to assist the department in budgeting and monitoring expenses as requested
Provider leadership for the testing, interpretation, and reporting of results
Review quality control for problem identification and troubleshooting. Use quality control statistics and control procedures such as comparison between methods and results from proficiency testing to identify and/or correct performance problems
Develop and oversee validation and verification studies for new instruments, methods, and tests
Order, assign, and review proficiency testing (PT) scores and evaluations. Facilitate corrective action and training related to PT failures. Counsel and educate staff related to PT failures
Responsible for staying up to date with new technologies and methodologies. Make recommendations to laboratory leadership
Assist with maintaining inventory and supplies related to point-of-care testing. Assist with purchasing functions by interacting with supply chain buyers and vendors
Provide support for point-of-care related information systems, including implementation and validation of new middleware/software/test systems/firmware. Monitor point-of-care middleware and software systems for errors
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
Performs all duties in a manner that promotes and supports the core values of the organization
Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
Must follow written and oral instructions and complete routine tasks independently
Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
Ensures confidentiality of patient information by following HIPAA guidelines and the organization’s policies
Attends training to meet job position requirements and as needed or mandated by the organization’s policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
Have regular and predictable attendance
Performs other duties as assigned