Care Coordinator- City Point

Spear Physical and Occupational Therapy•New York, NY

5d•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its clinic in City Point. The role supports patient care by welcoming patients, helping them feel valued, and managing the flow of appointments. Care Coordinators guide patients through the out-of-network experience, provide five-star customer service, and respond to phone calls and emails within two hours whenever possible and always within 24 hours. The position calls for a collaborative approach that helps foster a supportive community for patients and team members. The company emphasizes empathy, clinical excellence, hospitality, and customer service. Successful team members are proactive, self-motivated, collaborative, and interested in making a daily impact while connecting with patients, colleagues, and surrounding communities. Spear describes its values as Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-oriented approach.
Strong communication skills and ability to multitask.
Strong attention to detail and willingness to grow.
Manual dexterity to manipulate office equipment and make written notations.
Ability to use a computer keyboard for 90% of each workday.
Hearing acuity to communicate over the telephone.
Visual acuity to read information on a computer screen.
Ability to sit, stand, and walk for extended periods.
Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

BA or BS degree preferred, but not required.
Passion for hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of finding opportunities to make an impact and connect with people.
Proactive, collaborative, team-oriented attitude.
Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

Support patient care and manage the flow of appointments.
Welcome patients and help them feel valued.
Guide patients through the out-of-network experience.
Respond to phone calls and emails within two hours whenever possible and always within 24 hours.
Deliver five-star customer service.
Collaborate with team members to provide patients and colleagues with care and support.

Benefits

One Medical paid membership.
Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
Medical, dental, and vision benefits.
Commuter FSA plan and pretax commuter savings plans.
401(k) Safe Harbor match: 100% of the first 3% of annual compensation plus 50% of the next 2%, up to 4% of annual compensation.
Generous paid time off, floating holidays, company holidays, and mental health time.
Employee discounts for entertainment, travel, fitness, insurance plans, and other offerings.
Gym membership discounts with Blink and Crunch Fitness.
Company events, including an annual summer picnic and holiday awards celebration.
Career growth and flexibility.