Care Coordinator- City Point

Spear Physical and Occupational Therapy • Brooklyn, NY

4d • Onsite

About The Position

Spear Physical and Occupational Therapy is hiring a Care Coordinator for its City Point clinic. The role supports patient care by welcoming and valuing patients, managing appointment flow, responding to phone calls and emails within two hours when possible and always within 24 hours, and guiding patients through the out-of-network experience. Care Coordinators are expected to provide five-star customer service and work collaboratively to support patients and team members.

The role calls for someone hospitable, welcoming, team-oriented, detail-focused, and willing to grow. The position offers an hourly rate of $18. Spear describes its organization as a leading outpatient physical and occupational therapy practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.
• Empathy and dedication to clinical excellence.
• Self-motivation, willingness to go above and beyond, and a proactive, collaborative, team-oriented attitude.

Nice To Haves

• BA/BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic and provide five-star customer service.
• Collaborate with team members to help ensure patients and colleagues receive the care and support they need.

Benefits

• Paid One Medical membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan and pretax commuter savings plans.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation and 50% of the next 2%, up to a total employer match of 4%.
• Generous paid time off, floating holidays, and company holidays.
• Employee discounts for entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed