Point of Care Coordinator / Phlebotomy

UHS•Amarillo, TX

1d•Onsite

About The Position

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: https://www.nwths.com/careers Position: Phlebotomy / Point of Care Coordinator POSITION SUMMARY: The Phlebotomy/Point of Care Coordinator is responsible for the coordination, oversight, and continuous improvement of phlebotomy services and point of care testing (POCT) throughout Northwest Texas Healthcare System. This role ensures the accuracy, reliability, and regulatory compliance of both pre analytical and analytical processes while also leading departmental initiatives that enhance patient safety, clinical quality, workflow efficiency, and overall patient and clinician experience. In addition to daily operational responsibilities, the Coordinator plays a key role in identifying improvement opportunities, analyzing performance data, and implementing corrective actions or process enhancements. The position partners closely with nursing units, medical staff, phlebotomy leadership, and Technical Coordinators to support system‑wide standardization, regulatory readiness, and the successful rollout of new technologies, equipment, or testing platforms. The Coordinator also leads or participates in projects focused on improving specimen quality, reducing errors, strengthening documentation, and elevating service delivery. This position requires strong communication skills, a proactive approach to problem‑solving, and the ability to guide staff through training, competency, and change initiatives. By combining operational expertise with a commitment to quality and safety, the Coordinator supports the department’s mission to deliver reliable, patient‑centered diagnostic services aligned with organizational goals.

Requirements

Associate’s degree with a major in medical laboratory technology, microbiology, biology, chemistry, or related science.
At least five (5) years of clinical laboratory experience, preferably in phlebotomy services
Certified or certification eligible with American Society of Clinical Pathologists (ASCP), National Phlebotomy Association, or other recognized certification agency
Must meet the personnel requirements as outlined by CLIA ’88
Mathematical, computer, reasoning, and language skills at the undergraduate or graduate level
Ability to read, write, and converse in English
Ability to speak and hear, and effectively communicate to allow discussions with employees, physician, peers, and others
Ability to follow instructions, reason, and make appropriate judgments
Ability to perform computer functions accurately and quickly
Ability to perceive pertinent details and objects in pictorial or graphic form
Ability to perceive pertinent details from verbal and tabular material
Ability to understand the overall technology, theory, and operation of waived and non-waived instrumentation and analytical reagent systems
Ability to perceive similarities and differences in color
Ability to understand, formulate, and interpret financial data
Ability to understand, perform, and interpret mathematical and statistical operations
Ability to formulate, understand, and explain the theories of standards of laboratory practice
Standing/Walking/Sitting/Driving
Bending/Reaching/Lifting/Carrying/Pushing/Pulling
Up to 15 pounds
Body Fluid Exposure: Yes
Use of Hands/Feet: Gross Motor Function: Right Foot; Left Foot
Precise Motor Function: Right Hand; Left Hand

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversight of daily operations of phlebotomy services, outpatient and off‑site phlebotomy locations, and POCT programs.
Ensures compliance with CAP, CLIA’88, Joint Commission, and other regulatory standards.
Develops, maintains, and updates policies, procedures, and competency assessments for phlebotomy and POCT.
Coordinates training, competency, and ongoing education for POCT operators and phlebotomy staff.
Monitors quality indicators, investigates variances, and implements corrective actions to improve safety and performance.
Leads or participates in departmental and hospital‑wide quality, safety, and performance improvement projects.
Supports pre‑analytical quality processes, including specimen integrity, labeling accuracy, and workflow optimization.
Collaborate with the Medical Director and Technical Coordinators regarding analytical issues, troubleshooting, and clinical concerns