Podiatry Medical Assistant

Yale New Haven Health•Trumbull, CT

23h

About The Position

The Podiatry Medical Assistant assists physicians and other providers with patient care, including rooming patients and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information to help them use and benefit from the practice’s services, and conveying a positive image of the practice. Employees are expected to understand and support YNHHS’s vision and mission and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or Phlebotomy program, or certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees joining YNHHS through a merger or acquisition may meet the education requirement through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate or technician, paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet job requirements and foster positive interactions.

Nice To Haves

Certification or registration as a CCMA, CMA, AAMA, or RMA; certification or registration may be accepted instead of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document appropriate patient information and measurements, including vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and spirometry when applicable; record medical, surgical, family, and social history, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when necessary; convey instructions to patients, families, or caregivers; and provide resource materials and referrals as instructed.
Maintain patient records, regularly manage and check the EPIC in-basket, and promptly answer or return calls with pertinent information.
Send and receive medical records, abstract new patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train on front desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning medical records.
Set up instruments and equipment according to department protocol; apply infection-control principles; and clean exam and procedure rooms, instruments, and equipment between visits.
Clean the sterilizer when applicable according to its maintenance schedule and maintain documentation; order, sort, and store supplies according to department policy.
Maintain patient autonomy, confidentiality, and dignity; help ensure providers submit timely and accurate billing; and maintain knowledge of practice policies, HIPAA, coding, OSHA, and CLIA regulations where applicable.
Respond promptly to urgent and non-urgent patient issues and quickly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives and attend and actively participate in staff meetings.
Collaborate on health promotion and disease prevention programs, quality improvement and evaluation activities, and continuous improvement of practice.
Advocate for vulnerable individuals and populations and contribute to ongoing educational experiences for self, colleagues, healthcare professionals, and the community.
Interact effectively and professionally with people of all ages and diverse backgrounds, identities, lifestyles, and abilities.
Coordinate patient and family feedback efforts, such as focus groups and surveys, and participate in interventions addressing identified needs.
Assist with or perform chaperone duties for medical procedures as needed and perform other duties as required.