Medical Assistant (Podiatry)

External Brand•Austin, TX

About The Position

Austin Regional Clinic is seeking a Medical Assistant to support its podiatry practice. Under close supervision of nursing leadership, the Medical Assistant assists with direct patient care, patient callbacks, and medication refill requests. The role may also include diagnostic testing, supply inventory, and cleaning and maintaining medical equipment. The position carries out duties in compliance with company policies and confidentiality requirements while promoting the organization’s mission and philosophy. The Medical Assistant rooms patients, records vital signs, prepares patients for provider exams, administers medications within the scope of practice, performs instructed diagnostic tests, and documents care in EPIC EMR. The role also handles refill and triage inbox tasks, communicates normal lab results to patients, maintains room supplies and linens, and may answer nursing triage calls or assist providers with procedures. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. Holiday shifts are worked as required by company policy.

Requirements

High school diploma or equivalent.
Meet at least one of these qualifications: Medical Assistant experience; CNA, EMT, PCT, or comparable experience providing direct patient care beyond activities of daily living, including manual vital signs and medication and/or injection experience; or graduation from a medical assistant program.
Complete an AHA-approved Basic Life Support (BLS) Healthcare Provider CPR course and hold a completion card, or obtain it within 60 days of hire.
Ability to administer medications and injections within the scope of the position within 90 days of hire.
Knowledge of medical terminology.
Strong organizational, phone listening, customer service, verbal and written communication, interpersonal, and problem-solving skills.
Ability to multitask in a fast-paced environment, manage competing priorities, and work effectively in a team.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to engage others, listen, adapt responses to others’ needs, and align individual actions with team goals.
Ability to perform duties professionally and understand, recall, communicate, and apply factual information and oral or written instructions.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.
Availability to work Monday through Friday, 7:30 a.m. to 4:30 p.m., and holiday shifts as required by company policy.

Nice To Haves

Six months or more of experience as a Medical Assistant.
Medical Assistant certification.

Responsibilities

Room patients, take and document vital signs, and prepare patients for provider examinations.
Administer medications under physician direction and within the scope of practice after required training and testing.
Perform instructed diagnostic tests, including EKGs, audiograms, tympanograms, spirometry, and visual screenings, and document them in EPIC EMR.
Review provider refill inbox items and assist with daily medication refill requests according to ARC protocols.
Review the EPIC triage call inbox for callbacks and review result notes; call or inform patients of normal lab results.
Keep rooms stocked with current supplies within expiration dates, clean patient rooms as needed, handle dirty laundry properly, and stock the laundry cart with fresh linens daily.
Follow nursing team leader or supervisor directions and clinic protocols; provide educational materials as directed.
Comply with company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements, and maintain dependable attendance.
When assigned, answer nursing triage calls, assess whether calls are low or high acuity, assist with non-clinical matters, and forward calls requiring clinical intervention to appropriate clinical staff.
Handle calls and messages concerning ADD symptoms or questions, medication refills, referrals, records, lab-result release, lab results after provider sign-off, and pharmacy or insurance medication issues.
Use smart phrases when taking phone messages and route messages directly to providers; post test results through the patient’s MyChart portal and refill medications according to ARC protocols.
When assigned, assist providers with procedures by setting up equipment, preparing patients, and cleaning and storing equipment after exams.
Obtain applicable consents and complete required documentation in EPIC EMR.
When assigned, maintain equipment, including autoclaves, and sterilize or wash speculums and check expiration dates.
Perform other duties within the scope of unlicensed personnel as assigned.
Work holiday shifts as required by company policy.