Medical Assistant, Podiatry

ChenMed • Clearwater, FL

3d • $20 - $29 • Onsite

About The Position

The Care Promoter, Specialist Podiatry is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks in support of the Specialist PCP and delivers a positive patient experience. Clinical duties are performed under direct physician specialist supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team providing comprehensive primary care to a specific patient population.

The position includes patient intake and screening, assisting physicians with examinations and procedures, collecting specimens, performing basic waived laboratory tests, preparing and administering medications under supervision, and maintaining accurate clinical documentation and supplies. It also supports care coordination, appointment scheduling and follow-up, patient communications, health coaching, and customer service. Local and/or regional travel to cover other centers may be required up to 95% of the time, and the employee must be flexible to work evenings, weekends, or holidays as needed.

Requirements

• High school diploma or GED required.
• Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program required.
• At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic required.
• BLS for Healthcare Providers required.
• Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
• Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
• Strong oral and written communication, time management, and organizational skills.
• Ability to collaborate effectively with physicians, clinicians, and other care-team and center personnel.
• Ability to manage complex patient requests from providers and make some independent workload decisions.
• Problem-solving mindset focused on patient needs and team goals.
• Basic phone and computer operation skills.
• Detail-oriented approach to ensure accurate reports and data.
• Ability to maintain organized systems that support timely patient flow.
• Ability to remain calm in busy or stressful situations.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability and willingness to travel locally and/or regionally up to 95% of the time to assist with covering other centers as needed.
• Fluency in spoken and written English.
• Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

• Experience working with geriatric patients.
• Experience with an EMR system.

Responsibilities

• Measure and record patient vital signs, interviews, and medical histories.
• Coordinate with the care team to obtain specialist-related medical records and consult notes.
• Prepare patients for examinations, perform routine screening tests, assist physicians during exams, and explain treatment procedures and instructions to patients.
• Escort patients to exam rooms and support their comfort and well-being.
• Observe patients and report changes in their condition to the Specialist, PCP, Clinician, or other clinical personnel.
• Perform non-critical medical and therapeutic procedures according to medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
• Prepare and administer medications under physician supervision; change dressings, apply bandages, remove sutures, perform first aid, and use CPR skills when necessary.
• Call prescriptions in to pharmacies with physician approval and authorization; use the ChenMed Rx system when authorized to support physician medication dispensing.
• Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
• Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
• Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately and legally.
• Greet patients and schedule appointments at checkout in partnership with the care facilitator team.
• Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
• Coordinate confirmation of the following day's appointments and appropriate rescheduling of missed appointments with Care Facilitators.
• Coordinate with Care Coordinators to complete Specialist orders and schedule patients accordingly.
• Present customer service surveys at checkout and escalate issues for immediate service recovery when needed.
• Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain or relay information for the physician.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The job posting references comprehensive employee benefits but does not specify individual benefits.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED