Medical Assistant, Podiatry

ChenMed•Clearwater, FL

6d•Onsite

About The Position

The Care Promoter, Specialist Podiatry is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks to support the Specialist PCP and provide a positive patient experience. The role performs clinical duties under direct physician specialist supervision and in accordance with state medical practice acts. As an integral member of a physician-led care team, the Care Promoter supports comprehensive primary care for a defined patient population. The position combines patient preparation and support, routine clinical procedures, health coaching, documentation, scheduling, and coordination with physicians and other care team members. It also requires local and/or regional travel to assist at other centers as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, front desk staff, and other team members.
Ability to manage complex patient requests from providers and make some independent workload decisions.
Problem-solving mindset focused on patient needs and team goals.
Basic telephone and computer skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain organized systems that support accurate reporting, data, and timely patient flow.
Ability to remain calm in busy or stressful situations.
Ability and willingness to travel locally and/or regionally up to 95% of the time to cover other centers as needed.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Coordinate with the care team to obtain specialist-related medical records and consult notes.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Escort patients to exam rooms and support their comfort and well-being before they leave.
Observe patients and report changes in their condition to the Specialist, PCP, Clinician, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other lab specimens and perform basic waived laboratory tests.
Under physician supervision, prepare and administer medications, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Call prescriptions in to pharmacies after physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical professional conduct and documentation practices.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
Maintain supplies and equipment, stock and sterilize instruments, and follow OSHA safety standards.
Partner with the care facilitator team to greet patients and schedule appointments at checkout.
Manage Specialist schedules, including ensuring patients have follow-up appointments with the PCP and Specialist.
Work with Care Facilitators to confirm next-day appointments and appropriately reschedule missed appointments.
Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
Present customer-service surveys at checkout and escalate issues when immediate service recovery is needed.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay information for physicians.
Perform other duties as assigned or modified at the manager’s discretion.