PMO Admin

Laserfiche•Long Beach, CA

5d•Hybrid

About The Position

We are seeking a detail-oriented and proactive PMO Administrator to support the Project Management Office by coordinating project governance, portfolio reporting, process improvement, and cross-functional collaboration. This role owns the story leadership sees: translating project, portfolio, and software implementation data into clear, executive-ready dashboards and insights that drive informed business decisions across the firm. The ideal candidate will play a key role in ensuring project visibility, maintaining PMO standards, and delivering high-quality, decision-ready reporting on all aspects of professional services and PMO performance.

Requirements

2–5+ years of experience in PMO or business operations, project coordination and business analysis
Strong proficiency with MS Suite - Word, PowerPoint, Excel (PivotTables, XLOOKUP/VLOOKUP, Power Query, dashboards)
Working knowledge of Salesforce CRM (reports, dashboards, data management, workflow support)
Demonstrated proficiency with reporting and visualization tools such as Microsoft Power BI or Tableau, with a portfolio or work sample of executive dashboards preferred
Understanding of PMO governance, project lifecycle, risk management, project scheduling and budgeting, scope management, change management, Standard Operating Procedures (SOPs)
Experience with project management tools such as Microsoft Project, Azure DevOps etc.
Strong verbal and visual communication skills, with experience presenting data-driven insights to senior leadership and stakeholders
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

Responsibilities

Support the planning, coordination, and administration of project and program portfolios across multiple project teams
Develop and maintain templates for project documentation, governance frameworks, standard operating procedures (SOPs), and PMO best practices
Design, build, and maintain executive-ready dashboards covering revenue, forecast accuracy, utilization, margin, delivery health, and project risk across the professional services and PMO portfolio
Present dashboard insights and key performance indicators (KPIs) directly to executive leadership on a recurring cadence, providing real-time project and business visibility
Continuously refine reporting and dashboards based on leadership feedback and evolving business priorities
Track and report on software implementation timelines, milestones, and support escalations to give leadership a unified view of the full customer delivery lifecycle
Onboard new projects into Laserfiche
Partner with business leaders to define project milestones, budgets, resource plans, and success metrics for strategic initiatives
Identify opportunities to improve PMO processes, streamline workflows, and implement best practices that enhance operational efficiency
Support the implementation, administration, and continuous improvement of project management and business systems
Serve as a subject matter expert (SME) for PMO tools, providing guidance, training, and process documentation to end users
Ensure projects comply with organizational governance, reporting standards, and established PMO methodologies by conducting required audits
Create invoice requests at various intervals (monthly, milestone, down payments)