Administrative Services

Government of New Brunswick•Fredericton, NB

4d•Onsite

About The Position

The Department of Transportation and Infrastructure's mission is to contribute to New Brunswick’s economy and quality of life by providing and supporting sustainable infrastructure that allows for the safe and efficient movement of people, goods and government services to the public. The Radio Communications Branch is responsible for the provision of Radio Communications services for all government departments and agencies. The Branch provides contract management of the New Brunswick Trunked Mobile Radio (NBTMR) system, the province’s P25 Digital Public Safety Grade Radio System. The NBTMR provides mission critical services to various Provincial/Federal and Municipal stakeholders.

Requirements

Graduation from high school or GED.
A minimum of a one (1) year post-secondary diploma in a related field.
Minimum of five (5) years experience in customer service such as a high-volume contact centre, dispatching or exposure to public safety environments is preferred.
Proficient use of multiple computer programs and telephone.
Successful candidates will be required to undergo a criminal history clearance and security clearance check.
Written and spoken competence in English and spoken competence in French is required.
Applicants must clearly demonstrate the essential qualifications to be given further consideration.
Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.
Please ensure that your preferred language of assessment is identified in your résumé.

Nice To Haves

Dispatcher experience
Public safety experience

Responsibilities

Answering and assessing incoming calls through effective communication with callers requesting emergency and non-emergency assistance.
Providing accurate and timely information to the public and several organizations at all levels of government during stressful situations.
Accessing and relaying highly sensitive and restricted information to authorized personnel and/or Public Safety Officers.
Coordinating interoperable radio connection during multi agency events with NB 911 and Public Safety Agencies.
Receiving and responding to inquiries, incident notifications and complaints from the public.
Retrieving and recording information from multiple communication and technology systems.
Maintaining up-to-date information on NB 511 Road condition information systems.