PM Ravello Host

Four Seasons Hotels and Resorts•Orlando, FL

2d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort, a AAA Five Diamond property in Central Florida, is seeking a PM Ravello Host to provide dining support in their on-site, modern Italian cuisine specialty restaurant, Ravello. This role involves maintaining the reception area, assisting with training, ensuring guest satisfaction, and managing reservations and guest information with a focus on providing superior guest service and maintaining a positive attitude.

Requirements

Prior experience working in Food & Beverage
Ability to perform basic mathematical equations
Ability to demonstrate a positive attitude at all times
Ability to keep an open and objective view
Ability to listen effectively, empathetically and be respectful at all times
Ability to communicate assertively
Ability to maintain confidentiality
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, multi-task, and prioritize
Ability to use strong judgment
Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
Must be fluent in English
Possess legal work authorization in the United States

Nice To Haves

One year of experience in an upscale, fine dining establishment
One year of OpenTable experience

Responsibilities

Maintaining the reception area and entrance in all aspects of stocking and cleanliness
Assist the department managers with training of new employees as requested
Retain all assigned wardrobe in accordance with established standards and uniform guidelines
Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
Observe the guests, ensure satisfaction with their experience at Ravello, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Greet guests in a positive, friendly manner and make them feel welcome
Aim to give the best possible service, in the least obtrusive manner
Maintain the safety and security of the restaurant/bar premises
Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
Inform our guests about any upcoming events at Ravello or the resort
Ensure that guests are informed regularly about their table status if there is a delay
Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
Keep the working environment clean, tidy and presentable
Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., “good afternoon madam, good evening sir”
Utilize the guest's name
Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
Ensure appropriate language is used when speaking to guests, use guidelines issued during training
Listen to and understand the details of guests’ inquiries, take notes if necessary
Accommodate if guests have any special requests or allergies, etc.
Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
Relate all information given to you by the guest to the Manager on Duty
Opening & closing sidework
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
Check the blocking sheet to identify all regulars and VIP guests
Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
Answer calls promptly to maximize the restaurant’s capacity
Try to accommodate regulars and reservation requests of concierges
Utilize all tables to achieve higher turnaround of guests
Work closely with concierges and other agents to increase guest satisfaction
Assume all other responsibility relating to operational items at the reception desk
Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
Update all operational telephone numbers as needed
Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
Attend training sessions and read training notes to improve your knowledge
Give constant feedback to managers regarding our guests’ satisfaction
Be fully conversant with every aspect of Four Seasons emergency procedures
Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
Clear and reset tables as needed (if necessary)
Complete any other task as assigned by management
Complete reservations duties
Clean and tidy the reception area and entrance area according to the reception duties sheet and initial each item on sheet once completed
Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are reported through HotSos
Perform updates on table status and inform other hosts/hostesses, or Manager on Duty
Stock all the necessary supplies needed prior to the restaurant opening
Report any low inventory of items to Manager on Duty
Keep records of lost and found items and report to Security, per the FS policy and procedure
Use all chemicals in accordance to OSHA regulations and Four Seasons requirements
Perform related duties as assigned