Plumbing Trade Manager

Gee's Heating, Cooling, Plumbing & Electrical, LLC•Oakwood, GA

13d•$75,000 - $100,000

About The Position

Gee Heating & Air is expanding to include a Plumbing Division and is seeking an experienced Plumbing Manager to establish this new department and lead its growth. The Plumbing Manager will be responsible for implementing processes and practices that ensure consistent, exceptional client service, foster a best-in-class employment experience for the team, and drive revenue and market share growth for the business.

Requirements

At least 5 years of Plumbing experience
3 years minimum managing plumbing team
Exceptional customer service skills
Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
Keen ability to work accurately, efficiently, and manage multiple tasks
Proven ability to gain buy-in of teams to company values, safety procedures and overall policies
Must be familiar with using technology systems in an office environment.
Excellent oral and written communication, interpersonal, and presentation skills

Responsibilities

Strategically oversee departments’ performance to coach and support.
Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers.
Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures.
Address escalated customer issues and ensure effective and long-term problem resolution.
Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations.
Provides regular feedback to Operation Manager on departments’ performance.
Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians.
Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content.
Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions.
Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with.
Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions.