Plumbing Service Technician

Jim Dorsey & Son • Attleboro, MA

13h • Onsite

About The Position

Jim Dorsey & Son, Inc. is seeking an experienced Plumbing Service Technician to diagnose plumbing problems, present practical solutions, and complete repairs to a high professional standard. The company is family-owned and operated and has served Taunton and surrounding communities for more than 50 years. This in-person role serves residential and light commercial customers and is suited to a licensed plumber who enjoys troubleshooting and working directly with customers. The company provides steady work, administrative support, and opportunities to grow.

The position is full-time W-2 employment based in Taunton, Massachusetts. Pay is $30–$55 per hour, based on license level, experience, and demonstrated ability, with an additional 2% commission on qualifying equipment or project sales generated through service calls. A company vehicle is provided for work-related travel.

Requirements

• Relevant plumbing service and troubleshooting experience.
• Massachusetts Journeyman Plumber License; experienced plumbing apprentices actively working toward Massachusetts journeyman licensure may also be considered.
• Knowledge of Massachusetts plumbing codes and safe work practices.
• Strong customer-service, communication, and problem-solving skills.
• Valid driver's license and a driving record that meets company insurance requirements.
• Ability to work independently and as part of a team.
• Ability to commute to Taunton, Massachusetts.
• Employment may be contingent upon successful completion of a background check and drug screening, as permitted by applicable law.

Nice To Haves

• Massachusetts Master Plumber License.

Responsibilities

• Diagnose and repair residential and light commercial plumbing systems.
• Service fixtures, faucets, toilets, water heaters, sump pumps, piping, gas lines, and related equipment.
• Investigate drain, sewer, and water-line concerns and recommend appropriate solutions.
• Perform inspections, maintenance, and safety checks.
• Explain findings, options, pricing, and recommended repairs clearly to customers.
• Identify legitimate additional needs while following the company's honest, no-pressure approach.
• Complete accurate service records, invoices, and required paperwork.
• Maintain a clean, safe, and professional work area and service vehicle.
• Follow Massachusetts plumbing codes, company procedures, and safety requirements.
• Support and attend required inspections within the scope of the employee's license and responsibilities.

Benefits

• Company vehicle for work-related travel.
• Employer-sponsored health insurance available to eligible full-time employees, with the company covering 50% of the premium.
• Paid time off.
• Paid holidays.
• 401(k) with a 3% company match.
• Ongoing training and advancement opportunities.
• Supportive, team-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed