Plumbing Service Manager

FIRSTCALL MECHANICAL GROUP LLC • Carrollton, TX

1d • Onsite

About The Position

FirstCall Mechanical is seeking an experienced Plumbing Service Manager to join their fast-growing team in Dallas, TX. The ideal candidate will be a proactive leader with a deep understanding of plumbing systems, a strong commitment to customer service, and the ability to lead a team of field technicians. This role requires a balance of technical expertise, people management, and operational oversight to ensure the delivery of top-tier plumbing service work. The position reports to the local Branch Leader and works closely with Dispatch, Sales, and Project Management.

Requirements

• 5+ years of experience in commercial or residential plumbing
• 2+ years in a leadership or management role preferred
• Valid plumbing license preferred (state-specific)
• OSHA 10 required; OSHA 30 preferred
• Strong working knowledge of plumbing systems, codes, and best practices
• Ability to read blueprints and technical documents
• Valid Driver License with an acceptable driving record
• Experience with service management software and scheduling tools
• Ability to lift 75 pounds and work in a physically demanding environment
• Excellent communication, conflict resolution, and organizational skills
• Ability to clearly explain technical issues to customers and mentor technicians in the field
• Capable of writing service reports, performance reviews, and customer communication
• Ability to calculate material quantities, labor hours, and service estimates
• Comfortable tracking key performance indicators and analyzing job profitability
• Strong critical thinking and decision-making skills
• Able to manage competing priorities, solve field issues quickly, and maintain a calm, customer-first mindset under pressure

Nice To Haves

• OSHA 30 preferred

Responsibilities

• Lead, develop, and manage a team of plumbing service technicians across residential and commercial projects
• Oversee scheduling, dispatching, and daily workflow to ensure timely and high-quality service delivery
• Provide technical support and guidance to technicians in the field
• Review completed jobs for accuracy, quality, and adherence to code and company standards
• Serve as the primary contact for customer escalations and complex service issues
• Drive training and performance management, including onboarding, safety coaching, and career development
• Manage inventory levels, truck stock, and tool assignments
• Collaborate with sales and install departments to coordinate service-related opportunities or repairs
• Track key performance metrics such as labor utilization, revenue generation, callbacks, and job cycle time
• Deliver outstanding customer experiences that reflect FirstCall’s commitment to reliability, craftsmanship, and care
• Support technician development and ensure high levels of engagement and accountability
• Promote continuous improvement and adherence to safety practices across all service work

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed