Plumbing Service Manager
About The Position
Trademark Heating, Cooling, Plumbing & Electrical - your go-to HVAC/Plumbing solution in Hayden, Idaho, proudly serving North Idaho, Spokane, and neighboring regions. With a remarkable history spanning 17 years, we bring a wealth of experience and professionalism to every project. Our dedication to prompt and efficient heating, cooling, and electrical services is unwavering. We highly value our relationships with customers, vendors, subcontractors, and our team. Trademark Heating, Cooling, Plumbing & Electrical is expanding and looking for a talented and experienced Plumbing Service Manager to join our Team! The Plumbing Service Manager will be responsible for overseeing all aspects of our plumbing service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership skills, technical expertise in plumbing systems, and a customer-focused mindset. The ideal candidate will have a proven track record in plumbing service operations, excellent communication skills, and a passion for delivering superior service. What YOU will do: Lead and manage the plumbing service department. Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction. Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets. Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery. Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions. Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development. Ensure compliance with company policies, industry regulations, and safety standards. Stay informed about industry trends, technologies, and best practices to drive continuous improvement. Collaborate with other departments to coordinate resources and support company-wide initiatives. What YOU bring:
Requirements
- Minimum of 5 years of experience in plumbing service operations, with a proven track record of success in a managerial or leadership role.
- Strong technical knowledge of plumbing systems, equipment, and components.
- Excellent leadership abilities with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.
- Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in computer applications such as Microsoft Office and plumbing service management software.
- Valid driver's license and clean driving record.
Nice To Haves
- Plumber License preferred but not required.
- Idaho Plumbers license preferred.
Responsibilities
- Lead and manage the plumbing service department.
- Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
- Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.
- Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.
- Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.
- Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
- Collaborate with other departments to coordinate resources and support company-wide initiatives.
Benefits
- Competitive salary commensurate with experience. ($80,000-$130,000). Bonus opportunities available.
- Comprehensive benefits package including health insurance, traditional and Roth 401K, disability and term life insurance, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive work environment with a focus on teamwork and collaboration.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
