Manager Plumbing Service

Constellation Energy Generation, LLC. • Baltimore, MD

3d • $108,000 - $120,000

About The Position

The Plumbing Service Manager will lead a team of Plumber Technicians, driving operational performance, customer satisfaction, and compliance. This position is responsible for team development, service quality, and strategic execution aligned with company goals.

Requirements

• 12 years of related experience, including 2 years in a leadership role
• Must hold or obtain a Master Plumber License within one year of hire
• Journeyman Plumbing license
• Eligibility to meet Company driving standards, including possession of a valid driver's license
• Understands company policies and procedures to ensure compliance within the department
• Demonstrated ability to handle and resolve customer-related problems
• Proven ability to identify future operational needs and develop recommendations for Service section improvement
• Demonstrated ability to comprehend and interpret financial reports
• Demonstrated excellent written and oral communication skills
• Demonstrated knowledge of PC and Microsoft office applications
• Available to participate in an on-call rotation, including evenings and weekends
• Working knowledge and understanding of the service industry
• Strong management, employee relations and organizational skills

Responsibilities

• Performs managerial duties in the Plumbing Service Department, including supervising plumbers and managing daily plumbing operations, providing coaching and documentation.
• Resolves customer inquiries and complaints related to plumbing and natural gas equipment.
• Investigates and oversees safety and damage incidents related to plumbers.
• Monitors key performance indicators and develops, produces, and submits accurate reports.
• Develops and maintains an operating budget which meets company and division profitability goals.
• Perform one-on-one meetings with service personnel to review scorecard progress on a regular basis, coaching and developing team members.
• Maintain employee files for field technicians in the Plumbing Service group and ensures all performance and quality records are up to date for evaluation purposes.
• Provide and implement strategies to improve employee engagement.
• Keeps abreast of all national, state, and local rules and regulations pertaining to the safe operation and servicing of all residential plumbing and natural gas systems.
• Works with training team to ensure appropriate training for plumbing team.
• Provides continuous and timely feedback to upper management, keeping them abreast of day-to-day issues that are important to the business, customer and/or the employee
• Understand and utilize financials statement reports and analytical data.

Benefits

• Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally.
• We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future.
• In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees