Plumbing Service Manager

Action Air Plumbing & Septic LLC•Lubbock, TX

8d•Onsite

About The Position

This is a leadership role for someone who genuinely cares about people - the kind of person who takes pride in helping others grow, solve problems, and get better every day. At Action, our Plumbing Service Manager is more than a manager. You're a mentor, a coach, and a partner in helping our team deliver an exceptional experience to every customer. You'll lead a department of 8-12 residential plumbing technicians and apprentices, guiding their daily performance, coaching in the field, and ensuring every job meets our standards for craftsmanship, customer communication, and operational excellence. You don't need to come from plumbing - this is a coaching role, not a technical one. But you do need to be the kind of leader who can step into a fast-paced environment and learn quickly. If you're energized by helping others succeed and thrive in an environment where every day looks a little different, this could be the role for you. This position offers competitive base pay, plus bonuses based on your team's performance. A relocation package is also available for the right candidate.

Requirements

Proven leadership experience in managing a service team
A team-first leader who believes in bringing out the best in others
Organized, proactive, and comfortable with using technology in the field
Able to hold high standards while supporting your team with patience and clarity
Someone who believes that details matter and customer experience is everything

Responsibilities

Provide daily leadership to a team of 8-12 residential service plumbing technicians and apprentices
Ride along with team members to observe work, provide real-time coaching, and reinforce high standards in both service quality and the customer experience
Show appreciation for great work while addressing issues with constructive coaching
Have weekly 1:1s with each plumbing team member to review progress and set improvement goals
Step in when needed to assist with complex jobs, challenging customer interactions, or situations requiring strategic decision-making
Partner with the plumbing dispatcher to balance workload, maximize efficiency, and protect priority time slots for high-value opportunities
Review job notes, photos, and estimates to identify coaching opportunities and ensure recommendations align with company standards
Work closely with ownership to track department performance, keeping the plumbing team aligned and on pace to meet revenue targets
Follow up on open estimates and customer communication to ensure no opportunities are missed
Recruit, train, and onboard new plumbing team members - showing them "how we do it here"
Facilitate ongoing development that sharpens technical skills, strengthens customer relationships, and improves job execution from start to finish
Maintain and grow our structured apprentice program, accelerating skill growth and career advancement to ensure a pipeline for future technicians
Set the tone for professionalism, high standards, and a commitment to doing the right thing every time