Plumbing Service Managers
About The Position
We are looking for experienced Plumbing Service Managers nationwide to lead a Plumbing & Drain team and play a key role in growing a high-performing residential service business. This is an opportunity for a hands-on, people-focused leader who can balance team development, operational excellence, customer satisfaction, and business performance. You’ll have the opportunity to make a meaningful impact while helping build a team and operation positioned for continued growth. This is for current and future openings nationwide, so if you are looking for growth opportunities, we'd love to talk to you!
Requirements
- 3+ years of experience in residential plumbing, drain service, or a related home-services environment.
- Previous leadership, supervisory, or management experience in plumbing or home services.
- Strong understanding of plumbing service and drain operations.
- A track record of developing teams and improving performance.
- Strong communication, organization, and problem-solving skills.
- A customer-first mindset with the ability to balance service quality and business results.
- Ability to use performance metrics and business data to make informed decisions.
- A collaborative leadership style and genuine interest in helping people succeed.
Nice To Haves
- Plumbing license or relevant trade certifications are a plus.
Responsibilities
- Lead, coach, and develop plumbing and drain service technicians and support team members.
- Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
- Establish clear expectations and hold the team accountable to safety, service, and performance standards.
- Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
- Support technicians with coaching, technical guidance, ride-alongs, training, and performance development.
- Help recruit, onboard, and retain talented plumbing professionals.
- Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
- Partner with leadership and other departments to improve processes and create a seamless customer experience.
- Resolve escalated customer concerns with professionalism and a solutions-focused approach.
- Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.
Benefits
- We believe great results come from investing in great people—and this role gives you the opportunity to influence both.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
