Plumbing Service and Install Coordinator
About The Position
Zenner & Ritter is seeking a full-time Plumbing Service and Install Coordinator to join their team in Buffalo, NY. This role is crucial in connecting customers with solutions by managing daily operations, prioritizing urgent service requests, and ensuring technicians have accurate information. The coordinator will communicate professionally with clients and teammates, document service requests and interactions, and create a seamless customer experience. This is an opportunity to build a career with a growing company that has been a trusted name in home services for over 90 years.
Requirements
- Ability to pass a background check and drug screening test.
Nice To Haves
- Strong communication skills are preferred.
- Ability to ensure a quality customer experience by relaying detailed and accurate information to technicians in the field.
Responsibilities
- Assess and prioritize urgent service requests.
- Communicate professionally with clients and teammates.
- Ensure technicians receive accurate, detailed information to perform their work successfully.
- Document service requests, repairs, calls, and client interactions.
- Keep everyone informed and on track to create a seamless customer experience.
- Relay detailed and accurate information to technicians in the field to ensure a quality customer experience.
Benefits
- Health, dental, and vision
- Paid time off (PTO)
- 401(k) with a company match
- Life insurance
- Bonus structure
- Employee Assistance Program (EAP)
- Growth opportunities
- Short- and long-term disability
- Company parties
- Company phone and uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
