Plumbing Service and Install Coordinator

Zenner & Ritter • Buffalo, NY

5d • Onsite

About The Position

Zenner & Ritter is seeking a full-time Plumbing Service and Install Coordinator to join their team in Buffalo, NY. This role is crucial for connecting customers with solutions, ensuring technicians have accurate information, and maintaining a high-quality customer experience. The position involves managing daily operations, prioritizing urgent requests, communicating with clients and team members, and documenting all service-related activities.

Requirements

• Ability to pass a background check and drug screening test.

Nice To Haves

• Strong communication skills are preferred.

Responsibilities

• Ensure a quality customer experience by relaying detailed and accurate information to technicians in the field.
• Assess and prioritize urgent service requests.
• Communicate professionally with clients and teammates.
• Ensure technicians receive accurate, detailed information to perform their work successfully.
• Document service requests, repairs, calls, and client interactions.
• Keep everyone informed and on track regarding service operations.

Benefits

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Bonus structure
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties
• Company phone and uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed