Service and Install Coordinator

CONSOLIDATED SUPPLY CO INC•Lenexa, KS

23h•Onsite

About The Position

The SID Service and Install Coordinator position is responsible for coordinating and communicating information between vendors, installers, builders and homeowners. This role operates in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The primary focus will be on desk work, including sending and receiving emails, phone calls, and voicemails.

Requirements

High School diploma or equivalent
Proficiency using a computer
Ability to manage multiple tasks and meet deadlines
Strong attention to detail
Ability to work within a team environment
Strong organizational skills and the ability to communicate effectively in a professional manner

Nice To Haves

Past experience in data processing and customer service
Experience working with Microsoft Excel and Word
CAD and blueprint knowledge helpful

Responsibilities

Coordinate deliveries, installation, and service appointments with all customer types including contractors, home builders, and retail customers
Interpret 20/20 cabinet design plans to identify necessary information to order replacement and warranty parts after cabinet installation is completed
Input and submit accurate cabinetry parts orders through various vendor ordering portals
Communicate with vendors when requesting warranty parts and facilitate expedited shipment when necessary
Maintain communication on parts arrival dates with vendors, customers, and sales/design staff
Review part order submissions from sales and design staff to ensure complete and accurate orders
Create tickets and POs for parts orders
Enter all cabinet and countertop orders into the internal system
Maintain an organized scheduling system for customers and technicians
Receive and respond to customer inquiries
Invoicing and COD collections
Perform other duties as assigned