Plumbinge Manager

Cooper's Plumbing & Air•Bainbridge, GA

45d•$60,000 - $80,000•Onsite

About The Position

Are you a natural leader with a strong background in plumbing operations? Do you have a passion for leading teams, driving performance, and delivering exceptional customer service? We’re looking for a Plumbing Manager who takes pride in their work and is ready to lead a growing plumbing department with a reputable company. This full-time Plumbing Manager position is onsite and reports directly to company ownership. You will play a key leadership role in overseeing daily plumbing operations, developing technicians, and ensuring efficiency, profitability, and quality workmanship across the department.

Requirements

Minimum of 5 years of management experience in plumbing or a related skilled trades environment
Strong working knowledge of residential and/or commercial plumbing operations
Proven ability to lead, motivate, and develop technicians
Demonstrated success in operations management, sales performance, and customer service
Ability to manage KPIs, budgets, and departmental expenses
Strong problem-solving, organizational, and multitasking skills
Comfortable using technology; experience with ServiceTitan or similar field service software preferred
Excellent communication, leadership, and interpersonal skills
Solid understanding of inventory management, materials, and logistics
Reliable, positive, and team-focused attitude
Valid driver’s license, clean driving record, and ability to pass a drug test and background check

Nice To Haves

experience with ServiceTitan or similar field service software preferred

Responsibilities

Manage day-to-day plumbing operations to ensure efficiency, safety, and customer satisfaction
Oversee scheduling, dispatching, and workflow for plumbing technicians
Create, implement, and enforce processes and procedures specific to the plumbing department
Hire, coach, train, and develop plumbing technicians to maximize performance, sales opportunities, and customer service
Hold technicians accountable to performance standards, safety practices, and company expectations
Conduct routine ride-alongs, one-on-one meetings, and weekly training focused on both technical plumbing skills and soft skills
Collaborate with ownership and department leaders to drive revenue growth and profitability
Achieve budgeted revenue by meeting KPIs including average ticket, conversion rate, lead generation, and staffing levels
Manage gross margin by controlling labor, overtime, productivity, and material costs
Participate in daily KPI meetings, determine action steps, and communicate technician availability and capacity to the office team
Ensure plumbing work is completed safely, cleanly, timely, and in compliance with code and company standards
Handle customer concerns, employee issues, and operational challenges promptly and professionally
Adjust manpower and scheduling daily based on demand and workload
Inspect plumbing trucks, tools, uniforms, and inventory; address deficiencies as needed
Maintain accurate inventory levels and oversee materials and equipment readiness
Foster a positive, team-oriented culture focused on accountability, growth, and success