Plumbing Field Manager

Hoffmann Brothers•Earth City, MO

About The Position

Hoffmann Brothers is a multi-market organization that has grown from 50 employees to more than 600 over the last 10 years and continues to pursue further growth. The Plumbing Field Manager works with a dynamic team to strengthen accountability and communication and improve departmental efficiency and profitability. In coordination with other Plumbing Managers, the role supports technicians through KPI-driven feedback, individual coaching, review preparation, callback reviews, jobsite visits, training, and group meetings. The position is based in St. Louis, Missouri, and reports to the Plumbing Manager. The manager works under the Plumbing Manager’s direction to review and prepare technician feedback using invoices, timecards, KPI and productivity reports, and option sheets. The role also supports technicians’ personal and professional goals, conducts coaching meetings and ride-alongs, coordinates with customer service and dispatch, and resolves customer concerns requiring management involvement. The position requires a strong foundation in the plumbing industry, leadership ability, communication and presentation skills, organization, follow-through, integrity, flexibility, and a commitment to helping technicians improve. Safety is a primary responsibility. Work conditions vary with the season and scope of work and include outdoor work, hot and cold environments, small crawl spaces, ladders, interruptions, and changing priorities. The employee must regularly communicate with customers, vendors, coworkers, and others.

Requirements

Solid foundational knowledge of the plumbing industry, including its products and services.
Ability to inspire and lead others to attain company goals.
Good presentation skills and the ability to convey confident, decisive messages.
Ability to multitask and work with diverse teams on varied projects.
Detail-oriented and highly organized, with exceptional follow-through.
Ability to prioritize team needs above individual needs.
High integrity, advanced communication skills, and ability to make solid connections.
Desire to motivate technicians to improve.
Highly motivated, self-starting, flexible, and positive attitude.
Passion for Hoffmann Brothers and its brand.
General knowledge of safe working practices and MO-OSHA requirements.
Able to sit, stand, walk, stoop, use hands to finger and handle controls, hear, talk, and frequently reach with hands and arms.
Able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
Able to regularly lift and/or move 50 pounds or more.
Required vision abilities include close vision and the ability to adjust focus.
Able to work outdoors throughout the seasons and adapt to continual interruptions and changing priorities.
Able to communicate consistently with customers, vendors, coworkers, and others.

Nice To Haves

One to three years of leadership experience is preferred.

Responsibilities

Review and prepare technician feedback using invoices, timecards, KPI reports, productivity reports, and option sheets.
Assist technicians in achieving their personal and professional goals.
Schedule, prepare, and conduct regular one-on-one coaching meetings with each technician.
Coordinate and conduct training and ride-alongs.
Work alongside customer service and dispatch to support the overall success of the business.
Resolve customer concerns that require management involvement.
Coordinate with other Plumbing Managers on technician feedback, reviews, jobsite visits, training, and group meetings.
Consider safety a primary job responsibility and apply general knowledge of safe working practices and MO-OSHA requirements.

Benefits

Paid vacation time.
Paid holidays.
401(k) matching program up to 10%.
100% employer-paid medical, dental, and vision insurance premiums for the employee and qualified dependents.

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