Plumbing Field Manager

Hoffmann Brothers • Earth City, MO

6d • Onsite

About The Position

Hoffmann Brothers is seeking a Plumbing Field Manager in St. Louis, Missouri. Working with a dynamic team and in conjunction with other Plumbing Managers, this role promotes accountability, communication, efficiency, and profitability within the plumbing department. The manager provides technicians with KPI-driven feedback, coaches and trains them, reviews callbacks, visits jobsites, and facilitates group meetings. The position reports to the Plumbing Manager.

The role also works alongside customer service and dispatch to support business success and resolves customer concerns requiring management involvement. The work environment varies with the season and scope of work, includes outdoor work throughout the seasons, and involves continual interruptions and changing priorities. Consistent communication with customers, vendors, coworkers, and others is required.

Requirements

• Preferred: 1–3 years of experience in a leadership role.
• Foundational knowledge of the plumbing industry, including products and services offered.
• Ability to inspire and lead others toward company goals.
• Good presentation skills and ability to communicate confidently and decisively.
• Ability to multitask and work with diverse teams on varied projects.
• Strong attention to detail, organization, and follow-through.
• Ability to prioritize team needs above individual needs.
• Passion for Hoffmann Brothers and its brand.
• High integrity, advanced communication skills, and ability to build connections.
• Desire to motivate technicians to improve.
• Highly motivated, self-starting, flexible, and positive attitude.
• General knowledge of safe working practices and MO-OSHA requirements.
• Ability to sit, stand, walk, stoop, use hands to finger and handle controls, hear, and talk; frequently reach with hands and arms.
• Ability to climb ladders, work in hot and cold environments, and work in small crawl spaces.
• Ability to regularly lift and/or move 50 pounds or more.
• Close vision and ability to adjust focus.

Nice To Haves

• 1–3 years of leadership experience is preferred.

Responsibilities

• Review invoices, timecards, KPI reports, productivity reports, and option sheets, and prepare feedback under the Plumbing Manager’s direction.
• Support each technician in achieving personal and professional goals.
• Schedule, prepare, and conduct regular one-on-one coaching meetings with technicians.
• Coordinate and conduct training and ride-alongs.
• Work with customer service and dispatch to support overall business success.
• Resolve customer concerns requiring management involvement.
• Review technician callbacks and perform jobsite visits.
• Facilitate group meetings.

Benefits

• Paid vacation time
• Paid holidays
• 401(k) matching program up to 10%
• 100% employer-paid medical, dental, and vision insurance premiums for the employee and qualified dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed