Plumbing & Electrical Service Scheduling Coordinator

Air Comfort•Woodridge, IL

46d•$60,000 - $75,000•Onsite

About The Position

Air Comfort LLC is a top-tier Mechanical Service Contractor established in 1935, primarily serving commercial, industrial, healthcare, and institutional facilities. We value our employees as the foundation of our organization and aim to provide them with long-term careers in a healthy work environment. This role reports directly to the Director of Service Operations and involves coordinating plumbing and electrical service scheduling.

Requirements

Minimum of 3-5 years scheduling and coordination experience in a union trade environment (Electricians, HVAC, Plumbing Contractor, etc.).
Experience with Operational software (service management type of software is a plus).
Strong aptitude working within MS Office products (Outlook, Word, and Excel).
Excellent communication and people skills.
Ability to work well under pressure, independently, and as a team member.

Responsibilities

Provide professional and prompt customer service via phone and email.
Manage work orders, including assessing agreement hours, overseeing quoted projects, and processing to billing.
Respond quickly within the service and customer environment.
Coordinate job and visit scheduling for technicians and apprentices.
Report job status to the designated sales team.
Process sales quotes.
Interface daily with field technicians.
Provide administrative support for Air Comfort Sales Engineers.
Communicate and coordinate jobs and associated documentation efficiently for project mobilization, crew selection, scheduling, and close-out.
Provide consistent updates to sales engineers regarding scheduling changes.
Open work orders for service calls and quotes.
Provide secondary support for issuing Purchase Orders.
Follow up on Preventive Maintenance (PM) work orders, reviewing for billable parts and determining if labor should be billable repairs.
Dispatch to provide 24/7/365 dispatch service to customers, technicians, and sales engineers.
Manage efficient workflow by balancing and selecting technicians with appropriate skillsets.
Back up dispatch for night service in rotation.
Establish knowledge of technician skillsets for efficient service call management.
Track quoted jobs and parts ordered/delivered.
Accurately execute payroll for technicians by managing their weekly time and submitting it to payroll.
Provide occasional backup for the main switchboard.
Assist the Billing Coordinator with invoicing questions.
Develop familiarity with preventive maintenance customers/accounts.
Access and enter information into various customer portals.
Assist with special projects requested by the Director of Service and Director of Plumbing.