Plumbing - Apprentice

Willard Heating and Cooling•Forney, TX

8d•$15 - $20•Onsite

About The Position

The Plumbing Apprentice works on residential plumbing systems, assisting with their maintenance, inspection, operation, and repair. Work includes installing and repairing sinks, water heaters, toilets, other plumbing fixtures, and appliances such as dishwashers and garbage disposals, as well as cleaning drains. The role diagnoses plumbing problems and communicates service options and upgrades to homeowners. The apprentice performs troubleshooting, repairs, installations, and maintenance while following local plumbing codes and safety practices. The role also involves explaining services and prices to customers, building rapport, discussing products, financing options, and maintenance plans, and maintaining accurate service records with before-and-after photos. The employee works with Customer Service and Dispatch, keeps the work truck clean, and participates in training, meetings, and retreats. The posting also lists training and mentoring apprentices among the essential functions. Work is performed in residential settings and may require extended periods in tight spaces, including attics and crawl spaces. The position involves frequent exposure to wet or humid conditions and extreme cold or heat, with occasional exposure to moving mechanical parts, outdoor weather, and vibration. Hours are 7:00 a.m. to 5:00 p.m., with flexible start and end times depending on business needs, Monday through Friday, plus an on-call rotation. Pay is $15.00–$20.00. Candidates must pass a drug test and background check.

Requirements

At least 1 year of experience diagnosing, troubleshooting, repairing, and maintaining residential plumbing, water heaters, tankless systems, and filtration.
Strong customer service and interpersonal communication skills.
Plumbing Apprentice License.
Ability to present customers with repair-versus-replacement options.
Knowledge of drain machines, cameras, and locator equipment.
Knowledge and safe-use skills for required tools.
High school diploma or GED.
Clean driving record.
Basic computer skills and ability to use an iPad to document work.
Fluent spoken, read, and written English.
Ability to meet the listed physical demands, including lifting up to 150 pounds occasionally and working in tight spaces as needed.
Successful completion of a drug test and background check.

Nice To Haves

Service Titan experience.

Responsibilities

Troubleshoot plumbing issues to identify root causes.
Perform timely and accurate repairs for plumbing and drain problems.
Explain the service being performed, provide exact prices, and obtain customer approval before beginning work.
Build customer rapport and recommend products and services suited to customer needs.
Install, repair, and maintain plumbing systems, equipment, and fixtures.
Comply with local plumbing codes and regulations.
Help customers choose financing options and maintenance plans.
Present professionally and knowledgeably to earn referrals and repeat business.
Keep the truck neat and clean inside and out.
Coordinate with Customer Service and Dispatch.
Maintain detailed service records, including before-and-after photographs.
Follow safety practices on the job and while driving.
Participate in training exercises, morning meetings, and retreats.
Train and mentor apprentices to support accurate, timely repairs and installations.