Players Club Supervisor FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

3d•Onsite

About The Position

The Players Club Supervisor oversees Players Club operations to ensure organization, compliance, and guest-service standards. The role involves assisting guests, resolving inquiries, and informing them about loyalty-program benefits and promotional offers. It also provides administrative support to Marketing management and supervises Players Club Representatives and the execution of Marketing promotions. The supervisor prepares daily reports, maintains guest information in the Casino Player Tracking system, supports promotional prize payouts and announcements, and submits required documents to Revenue Audit. The role also monitors compliance with gaming, currency-transaction reporting, Title 31, IRS, and Anti-Money Laundering requirements, and protects confidential information. Other duties may be assigned based on organizational needs. The position works in casino-floor and office settings, with frequent public contact and walking and standing. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. Travel may also be required. Employment is contingent on meeting licensing, work-authorization, age, transportation, and policy-compliance conditions.

Requirements

High school diploma or GED.
At least two years of guest-service experience.
At least one year of supervisory experience in a casino or hospitality environment, or a similar customer-service-focused department.
Strong written and spoken English communication skills.
Ability to work independently with minimal supervision and maintain effective relationships with team members.
Ability to work under pressure in a fast-paced, stressful environment and manage multiple tasks and deadlines.
Strong critical-thinking, analytical, guest-service, organizational, and leadership skills; positive attitude.
Ability to perform basic arithmetic and to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to work professionally with people from varying social and cultural backgrounds and across organizational levels, and to demonstrate empathetic, enthusiastic leadership and team-building skills.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Ability to stand, sit, walk, push, pull, climb, bend, reach, talk, and listen for extended periods; concentrate for prolonged periods; and communicate effectively in person or using telecommunications equipment.
Vision abilities including close, distance, peripheral vision, and depth perception; hand-eye coordination and dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to frequently lift and/or move up to 30 pounds.
Must be able to obtain and retain a KTTT Gaming Commission License, including passing the required background check, and keep licensing documents current and valid.
Must be authorized to work in the United States, be at least 18 years old, and have reliable transportation to commute to and from work.
Must comply with the KLECH handbook, internal policies and procedures, and gaming regulations.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Nice To Haves

Spanish or other language skills.

Responsibilities

Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Maintain high guest-service standards by listening to and addressing concerns and questions from guests and team members.
Handle day-to-day supervisory duties, including performance reviews, rewards, corrective action, time and attendance, scheduling, training, work planning, task assignments, and complaint resolution.
Supervise the proper execution of Marketing promotions.
Prepare accurate and timely daily reports summarizing relevant information from the day's events.
Assist with team-member breaks and ensure Players Club Representatives are treated fairly.
Make promotional and event announcements as assigned by the Players Club & Promotions Manager.
Provide jackpot-winner information and media details to the Marketing Media Specialist.
Assist with the prize payout bank during promotions.
Submit required documentation, forms, and coupons to Revenue Audit daily.
Oversee the Players Club and ensure its rules are followed.
Enter and update guest information in the Casino Player Tracking system.
Prepare correspondence, forms, and reports as requested.
Demonstrate and promote KLECH core values and EGET skills.
Protect confidential information entrusted to the position.
Attend and complete required training.
Monitor compliance with Federal currency-transaction reporting, Title 31, IRS Currency Transaction Report, and property Anti-Money Laundering requirements; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.