Players Club Representative

Tamaya Enterprises d • Santa Ana Pueblo, NM

4d • Onsite

About The Position

The Players Club Representative serves as an ambassador of the Star Rewards Club, providing guests with accurate information and services through enrollments, offer redemptions, promotions, and friendly, high-quality service. The representative answers internal and external phone calls, routes calls to casino departments, and gives guests general information about casino amenities and services, including venue hours, points of contact, and event-room locations.

The role involves welcoming guests, sharing information about membership and property offerings, enrolling new members, processing guest transactions, resolving guest concerns, supporting promotions and special events, and maintaining awareness of business activities across the department and property. Representatives are expected to follow the company’s core values, maintain confidentiality, communicate professionally, and support casino initiatives and projects. The position is performed indoors in a climate-controlled, non-smoking environment.

Requirements

• High school diploma or equivalent.
• Knowledge of computers and ability to learn new programs and systems.
• Excellent verbal communication and interpersonal skills, with strong written and verbal communication abilities.
• Positive, team-player attitude toward guests and co-workers.
• Cash-handling and computer experience.
• Schedule flexibility consistent with business needs.
• Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
• Ability to maintain strict confidentiality regarding company information.
• Ability to work independently and exercise good judgment in a variety of situations.
• Strong numerical or statistical aptitude and mathematical skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Proven outstanding customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle stressful situations professionally.
• Ability to handle conflict situations positively and courteously.
• Ability to type at least 40 words per minute.
• Ability to use electronic equipment, including computers, adding machines, and calculators.
• Ability to work various hours, including weekends and holidays.
• Professional, well-groomed appearance.
• Ability to lift up to 25 pounds.
• Ability to stand, walk, turn, grasp, handle, feel, reach, talk, and hear while performing job duties; sit for long durations; and safely perform the essential job functions.
• A smartphone capable of running company applications and communication systems is required. If the company does not provide one, a candidate or employee may receive a company-selected smartphone through a payroll deduction program.

Nice To Haves

• Preference is given to qualified Santa Ana Tribal Members.
• Ability to use a 10-key keypad is preferred.

Responsibilities

• Greet guests entering the casino and provide current information about player club membership, casino amenities, services, promotions, special events, and off-site attractions.
• Pursue non-members using approved methods and initiate new-member enrollments.
• Verify guest information and enter guest data accurately and efficiently.
• Identify and resolve guest concerns related to services, special events, or promotions.
• Conduct guest transactions, including handling cash and processing memberships, coupons, drawing tickets, box office revenue, and receipts.
• Answer internal and external telephone calls professionally, courteously, knowledgeably, and promptly, and route calls to the appropriate person or department.
• Assist with special events and promotions.
• Stay aware of business activities and events relevant to the department and the entire property.
• Support the casino’s initiatives, programs, goals, and special projects.
• Make professional promotion announcements over the casino PA system.
• Attend required staff meetings and training sessions.
• Perform other duties as assigned.
• Maintain confidentiality, exercise good judgment, and interact professionally with guests and co-workers.
• Use company smartphone applications, email, and text communication systems proficiently.
• Maneuver around the office and facility as needed to collect and distribute documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED