Players Club Representative

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

3d•Onsite

About The Position

The Players Club Representative provides guest service while maintaining a positive demeanor and pleasant attitude. The position supports Players Club enrollment, membership questions, promotions, kiosks, point access and redemption, and merchandise purchases. The representative maintains knowledge of the property and its venues and events, responds to guest and team member concerns, and follows gaming, security, compliance, and confidentiality requirements. The role also supports special events and promotions and performs other duties as assigned.

Requirements

High school diploma or GED.
Basic computer skills.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude and strong organizational and leadership qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Ability to meet the physical demands of the job, including extended periods of standing, sitting, walking, pushing, pulling, climbing, and bending; reaching; prolonged concentration; and frequently lifting or moving up to 30 pounds.
Vision abilities including close, distance, and peripheral vision and depth perception.
Ability to communicate effectively in person or using telecommunications equipment.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Reliable transportation to commute to and from work.
Compliance with the KLEC handbook, internal policies and procedures, and gaming regulations.

Nice To Haves

Guest service experience is preferred.
Spanish or other language skills are a plus.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Listen and respond to guest and team member concerns and questions, and provide direction, assistance, or information to support guest satisfaction.
Maintain working knowledge of the property, food venues, and current and upcoming special events and promotions.
Maintain awareness of gaming operations and follow security policies and procedures to protect company assets.
Report gaming machine technical problems to a gaming technician or supervisor.
Enroll guests in the Players Club program and explain membership tier benefits.
Assist guests with membership and promotion inquiries, enrollment and promotional kiosks, accessing Lucky Bucks or converting points, point redemption, and merchandise purchases.
Answer and transfer incoming calls.
Work special events and promotions with integrity.
Demonstrate and promote KLECH core values and MAD skills.
Manage and protect confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and property Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned; duties may change based on organizational needs or as deemed necessary by the Director.