PLAYERS CLUB REPRESENTATIVE

Tamaya Enterprises Inc. d • Santa Ana Pueblo, NM

5d • Onsite

About The Position

The Players Club Representative serves as an ambassador of the Star Rewards Club, providing guests with accurate information and services through friendly, high-quality service. The role conducts membership enrollments, offer redemptions, and promotions; answers internal and external phone calls and routes them to the appropriate casino departments; and provides general information about casino amenities and services, including venue hours, points of contact, event-room locations, and other guest information.

The representative greets guests, supports membership and promotional activities, handles transactions, responds to guest concerns, and assists with special events. The position requires professional communication, attention to detail, confidentiality, sound judgment, and the ability to work in a fast-paced environment. Duties are performed indoors in a climate-controlled, non-smoking environment.

Requirements

• High school diploma or equivalent.
• Knowledge of computers and ability to learn new programs and systems.
• Excellent verbal communication and interpersonal skills.
• Positive, team-oriented attitude toward guests and co-workers.
• Cash-handling and computer experience.
• Schedule flexibility consistent with business needs.
• Ability to maintain confidentiality, work independently, exercise good judgment, and handle a variety of situations.
• Strong numerical or statistical aptitude and mathematical skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Proven ability to provide outstanding customer service and solve problems.
• Ability to work in a fast-paced environment and handle stressful situations professionally.
• Strong verbal and written communication skills and ability to handle conflict positively and courteously.
• Ability to type at least 40 words per minute.
• Ability to use electronic equipment, including computers, adding machines, and calculators.
• Ability to work various hours, including weekends and holidays.
• Must maintain a well-groomed and professional appearance.
• Must be able to lift up to 25 pounds, stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk, hear, sit for long periods, and maneuver around the office and facility to collect and distribute documents.
• Must be able to safely perform the essential job functions.
• A smartphone capable of running company applications and communication systems is required. If one is not provided by the company, a smartphone of the company's choice may be provided through a payroll deduction program.
• All employees must proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Nice To Haves

• Preference is given to qualified Santa Ana Tribal Members.
• Ability to use 10-key.

Responsibilities

• Treat co-workers with dignity and respect, demonstrate dependability and honesty, accept constructive guidance, and interact professionally with guests and co-workers.
• Seek guidance from a supervisor when information, procedures, or policies are unclear.
• Greet casino guests and provide current information about player club membership, casino amenities and services, promotions, special events, and off-site attractions.
• Initiate new-member enrollments by actively pursuing non-members using approved methods.
• Verify and accurately and efficiently enter guest data.
• Identify and resolve guest concerns related to services, special events, or promotions.
• Conduct guest transactions, including handling cash and processing memberships, coupons, drawing tickets, box office revenue, and receipts.
• Answer internal and external telephone calls professionally, courteously, knowledgeably, and promptly, and route calls to the appropriate person or department.
• Assist with special events and promotions.
• Stay aware of business activities and events affecting the department and property.
• Support casino initiatives, programs, goals, and special projects.
• Make professional promotional announcements over the casino PA system.
• Attend required staff meetings and training sessions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED