Players Club Representative

PAWNEE TRIBAL DEVELOPMENT CORPORATION • Pawnee, OK

6h • Onsite

About The Position

Responsible for greeting all guests in a pleasant, courteous, and enthusiastic manner while registering guest information for the players club.

Requirements

• High school diploma or general educational degree (GED) required.
• Basic computer skills to include a working knowledge of word processing and databases required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively to employees, patrons, management, and directors.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain Human Resources confidentiality.
• Must maintain professional behavior, possess exceptional customer, and employee service skills always.
• Must be able to obtain key gaming license.

Nice To Haves

• Two (2) years of similar experience and excellent guest service skills preferred.

Responsibilities

• Maintains awareness of all promotions and trains staff on current promotions.
• Assures excellent guest service is maintained at a high level at all times and follows policies and procedures.
• Identifies and reports problems that affect the smooth operation of the players club and promotions.
• Uses the promotion tracking system to identify un-carded players.
• May walk floor to solicit players club members by explaining the benefits and encouraging players to join.
• Uses promotion tracking system to identify top tier players and personally greets those customers.
• Makes regular announcements on the PA system to create a fun and interactive environment, create awareness of promotions, specials, and upcoming events.
• Obtains and maintains updates to complete customer information, including mailing addresses, phone numbers, and e-mail addresses.
• Maintains consistent and punctual attendance.
• Performs other duties assigned by supervisor or administrator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED