Players Club - Representative I

Seminole Hard Rock Support Services•Coconut Creek, FL

5d•Onsite

About The Position

Under the direction of the Players’ Club Supervisor and Players’ Club Manager solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information while assuring the highest standards of data entry and guest relations and assists with mobile sign-ups for guests on the casino floor.

Requirements

6 months customer service experience, most preferably in a casino or hospitality environment.
Must possess exceptional guest service skills.
Must have good verbal communication skills.
Must have good phone etiquette.
Must have basic computer skills.
Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
Must be team-oriented and must enjoy working with and assisting people.
Must be able to communicate effectively in English, specific to position duties and responsibilities.
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Responsibilities

Greet and interact with guests in the casino in a courteous and professional manner.
Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
Create and issue Players’ Club cards and promote the program and related promotions.
Maintain integrity of database by following precise standards of data entry.
Ensure the protection of customers’ rewards and credit lines.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.