Representative, Players Club

Resorts World Las Vegas•Las Vegas, NV

About The Position

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program. The role provides exceptional guest service while promoting membership benefits, rewards, and promotions. The Representative enrolls new members, assists with account inquiries, and creates a personalized experience for new and returning guests in a fast-paced, guest-focused environment. The role also requires Team Members to uphold Resorts World Las Vegas’s five core non-negotiable responsibilities: act as an ambassador, address safety and security concerns, help maintain cleanliness, and assist guests or notify the appropriate person when additional help is needed.

Requirements

Strong interpersonal and communication skills and a passion for guest service.
Ability to handle sensitive information with discretion and professionalism.
Ability to work in a fast-paced, high-volume environment.
Basic understanding of casino loyalty programs and promotional strategies.
Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
Ability to work varied shifts, including nights, weekends, and holidays.
High school diploma or equivalent.
1–2 years of customer service experience in a guest-facing role.
Proof of eligibility to work in the United States.
Must obtain and maintain required gaming registration and licenses.

Nice To Haves

Previous experience in a casino, hospitality, or customer service role.
Familiarity with gaming regulations and loyalty program operations.
Experience working in a luxury resort or casino environment.

Responsibilities

Greet guests and explain the casino loyalty program, benefits, and promotions.
Enroll new members and assist with account setup and verification.
Respond to inquiries about point balances, tier status, offers, and redemption procedures.
Promote current and upcoming promotions, events, and special offers.
Resolve guest issues professionally and promptly, escalating when necessary.
Maintain accurate records and data integrity when processing member transactions.
Collaborate with marketing, hotel, and gaming departments on cross-functional initiatives and guest service.
Protect confidential information and comply with gaming regulations and company policies.
Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
Perform other job-related duties as requested.
Follow the company’s ambassador, safety, security, environmental services, and guest experience responsibilities.