Players Club Rep

Mistequa Casino Hotel•Chewelah, WA

About The Position

The Players Club Representative promotes the benefits of the Players Club, proactively recruits new members, and works with the Players Club Supervisor to meet casino promotion and event goals. The position calls for a professional, positive attitude toward guests and team members, excellent guest service, and cross-training within the Marketing department. The representative maintains working knowledge of the player-tracking database and enters accurate, complete information. They keep informed about casino programs, promotions, special events, games, Players Club benefits, and the points system so they can advise guests. The role also includes making promotional announcements, assisting with special projects, maintaining records and promotional supplies, keeping the workstation clear, and notifying Management and Security of suspicious activity. This full-time role reports to the Marketing Manager. The representative must be available for shift work, weekends, holidays, and special events. Employment is subject to a 90-day orientation period, pre-employment and random drug testing, a criminal background investigation, and obtaining and maintaining a Spokane Tribal Gaming Commission License B. Applicants must be at least 18 years old. The casino reserves the right to hire according to its Indian Preference Policy.

Requirements

Must be at least 18 years old.
Excellent guest-service skills.
Ability to work independently and exercise good judgment.
Excellent oral and written communication skills for communicating with coworkers and guests.
Ability to multitask and work as part of a team.
Intermediate computer knowledge for data entry.
Ability to operate printers, a multi-line telephone, and an in-house microphone.
Ability to communicate effectively with all levels of team members and guests; public announcements using a microphone are required.
Ability to work effectively in a fast-paced environment and periodically under conditions of extreme urgency.
Ability to move around work areas effectively and efficiently.
Must be willing to work with regulatory agencies, including the Gaming Commission and state and federal agencies.
Must pass a criminal background investigation and be able to obtain and maintain a License B with the Spokane Tribal Gaming Commission.
Must submit to pre-employment drug testing and random drug testing following employment.
Must be able to work shift work, weekends, holidays, and special events.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Promote Players Club benefits and proactively encourage new guests to sign up.
Work with the Players Club Supervisor to meet casino promotion and event goals.
Follow departmental policies, procedures, Internal Controls, the Team Member Handbook, SMILE service standards, and Core Values.
Maintain a professional, positive, and productive attitude with guests and team members; identify problems and possible solutions and follow up with the Players Club Supervisor.
Use the player-tracking database and ensure data entry is accurate and complete.
Keep accurate and thorough departmental records and reports.
Maintain knowledge of casino programs, promotions, special events, casino games, Players Club benefits, and the points system to advise guests.
Make announcements promoting marketing events, promotions, and other items as scheduled by the Players Club Supervisor.
Assist the Players Club Supervisor and Marketing Manager with special projects as needed.
Maintain a clean and clear workstation and stock promotional items, including club cards and other supplies.
Help maintain floor security by notifying Management and Security of suspicious activity.
Attend regularly scheduled departmental meetings and facilitate information flow.
Work shift schedules, weekends, holidays, and special events.
Attend required casino training and comply with applicable laws, regulations, policies, and procedures; take steps to prevent minors from gambling, loitering in gambling areas, drinking alcohol, or purchasing tobacco, and report illegal activity to Security or Management.
Perform other duties as assigned.