Players Club Rep

Mistequa Casino Hotel•Chewelah, WA

About The Position

The Players Club Representative promotes the benefits of the Players Club, proactively secures new sign-ups, and works with the Players Club Supervisor to meet casino promotion and event goals. The representative provides excellent guest service and maintains a professional, positive attitude with guests and fellow team members. Cross-training within the Marketing department is a priority. The role requires learning and following departmental policies, internal controls, casino programs, promotions, special events, and the Players Club benefits and point system. The representative uses the player tracking database, maintains accurate data and departmental records, makes promotional announcements, assists with special projects, stocks promotional supplies, keeps the workstation clean, and reports suspicious activity to Management and Security. The position requires shift work, including weekends, holidays, and special events.

Requirements

Must be at least 18 years of age.
Excellent guest service skills.
Ability to work independently and use good judgment.
Excellent oral and written communication skills.
Ability to multitask and work within a team.
Intermediate computer knowledge for data entry.
Ability to operate printers, a multi-line telephone, and an in-house microphone.
Ability to communicate effectively with team members and guests at all levels.
Ability to make public announcements using a microphone.
Ability to work effectively in a fast-paced environment and periodically under conditions of extreme urgency.
Must be able to obtain and maintain a License B with the Spokane Tribal Gaming Commission.
Must attend required casino training and perform duties in compliance with applicable laws and regulations.
Must submit to pre-employment and random drug testing.
Must pass a criminal background investigation and be able to obtain a Spokane Tribal Gaming License.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Promote Players Club benefits and proactively encourage new guests to sign up.
Work with the Players Club Supervisor to help meet casino promotion and event goals.
Follow regulatory requirements, departmental policies, internal controls, and the Team Member Handbook.
Provide excellent guest service and maintain a positive, productive attitude with guests and team members.
Identify problems and possible solutions, and follow up with the Players Club Supervisor.
Maintain working knowledge of the database and use the player tracking system to perform duties.
Ensure data entry is accurate and complete.
Maintain accurate and thorough departmental records and reports.
Maintain knowledge of casino programs, promotions, special events, and casino games to advise guests.
Make announcements promoting marketing events, promotions, and other items as scheduled by the Players Club Supervisor.
Assist the Players Club Supervisor and Marketing Manager with special projects as needed.
Maintain a clean and clear workstation and stock promotional items.
Assist with floor security by notifying Management and Security of suspicious activity.
Attend regularly scheduled departmental meetings.
Work shifts, holidays, weekends, and special events.