Player Dev Executive Casino Host
About The Position
The Player Development Executive is responsible for supporting Casino Hosts and Senior Hosts, managing credit applications, authorizing complimentaries, and updating standard operating procedures. This role involves attending development classes and meetings, training new hosts, mentoring team members, and assisting management with special assignments. The Executive will also help in planning and executing VIP events, maintaining relationships with assigned Hosted Players, processing monthly incentives, and providing excellent guest service on the casino floor. Additionally, they will identify and upsell promotions, analyze mailer offers, conduct telemarketing to inactive guests, and meet daily contact quotas. The role requires collaboration with various departments, authorization of complimentaries, and coordination of accommodations and transportation. The Player Development Executive will also maintain updated contact information and identify guests for higher tier status.
Requirements
- High school diploma or GED required
- Minimum four years’ experience in sales, customer service, casino host or marketing role
- Excellent communication and organization skills required
- Must be a self-starter, motivated, professional, versatile and responsible
- Must be able to work any shift, including nights, weekends and holidays
- Must be proficient in Microsoft Office applications including, Outlook, Word and Excel
- Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner
- Must be able to operate mobile applications
- Must be at least 21 years of age
Nice To Haves
- Bachelors’ Degree in Marketing or gaming-related field strongly preferred
Responsibilities
- Provides support to Casino Hosts and Senior Hosts
- Assists Credit Department with credit applications and marker payments
- Authorizes complimentaries outside of standard guidelines
- Responsible for updating standard operating procedures with new or existing changes
- Attends Development and Training classes provided to further develop knowledge in management skills
- Attends monthly Player Development Executive Meeting
- Responsible for training and development of new Senior Hosts and Casino Hosts to include guest service standards and standard operating procedures for account-related transactions
- Provides feedback and mentors newer team members
- Assists Player Development management with special assignments
- Assists Senior Hosts and Casino Hosts in problem-solving and decision-making
- Assists in planning, organizing and filling VIP Events
- Participates in the execution of VIP Events to ensure guest service standards are met
- Attends off-site events with goal of developing and enhancing relationships with VIP guests
- Maintains relationships with Hosted Players assigned
- Processes and determines monthly incentives for high value guests
- Meets and greets guests on the casino floor, providing excellent guest service
- Establishes and maintains relationships with high value players to generate revenue
- Provides solutions to guest issues, concerns, and complaints
- Efficiently responds to high value guest requests and follows up in a timely matter
- Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
- Provides complimentaries to venues on property based on standard guidelines established by department
- Authorizes complimentaries outside of standard guidelines, based on guest’s level of play
- Provides accommodations to partner hotels and coordinates transportation requests
- Provides and updates current contact information
- Upsells current in house promotions to qualifying guests
- Identifies qualifying guests and authorizes the promotion to higher tier status
- Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
- Conducts weekly telemarketing to inactive guests to drive revenue
- Achieves daily contact quotas provided by Player Development management
- Attends weekly team meetings
- Other duties assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
