Host - Casino

Casino and•Marquette, IA

2d•Onsite

About The Position

Responsible for identification, development and maintenance of all VIP guest as well as for providing a favorable gaming experience for those guests. Provides outstanding guest service to internal and external guests.

Requirements

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Requires the ability to manage multiple priorities in a fast-paced environment.
Must be able to maintain a flexible work schedule.
Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
Must be able to effectively communicate in English.

Nice To Haves

A Bachelor’s degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred.
Gaming industry experience is strongly preferred.
Must possess excellent guest service skills to effectively deal with guests.

Responsibilities

Ensure consistent high-quality service to all our team members and guests.
Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
Evaluate and rate guests’ play to issue comps.
Maintain and manage a designated block of guests and meet established goals.
Implement programs to increase rated play in table games and slots.
Communicate verbally and in writing with guests regarding available services, promotions, and special events.
Review all departmental activity with Marketing Manager.
Timely communicate all player development issues.
Facilitate communication between guests and other departments when necessary.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Complete all government reporting.
Manage escalated guest service issues appropriately and discreetly.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Ensure satisfaction to guests.
Follow lawful directions from supervisors.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.