Casino Host

Jamul•Jamul, CA

2d•Onsite

About The Position

The Casino Host is responsible for representing the company in a highly professional manner, conveying elegance, opulence, and polish. This role requires maintaining the highest standards of attire and appearance. The host will demonstrate an upbeat and positive demeanor, assist in resolving guest opportunities and conflicts, and develop relationships with guests to grow the target base and increase company revenues through guest retention and repeat visits. The host will exercise discretion in providing hospitality arrangements such as rooms, food, beverages, and free play. They will proactively seek out new guests on the casino floor, introduce the benefits of and solicit enrollment for the Sweetwater Rewards program, and possess a high level of knowledge regarding credit procedures, potentially extending lines of credit. Significant time will be devoted to being visible and available on the casino floor to meet and greet guests during individual visits and special events. The role involves making discretionary decisions regarding complimentary offers based on recorded play, earned points, comp availability, and guest profitability. The host will utilize telemarketing, correspondence, referrals, email, and events to solicit and grow the existing and recently acquired target group, while achieving individual and departmental financial targets. They will develop in-house invitation lists for hosted events, enthusiastically support and promote superior guest service, and attend and aid in the coordination of special events. The position requires utilizing CRM tools for tracking guest contacts, profile preferences, and tasks, completing all CRM task requirements promptly, and reviewing monthly metrics with management to set quarterly goals. The host will develop and maintain technical skills to maximize the use of various casino management systems, establish a direct line of communication with all service departments, and monitor assigned guests' visitation patterns and profitability. Maintaining the confidentiality of guest information is crucial. The role also involves professional representation on behalf of the company at internal and external meetings and events, adherence to all corporate and local policies, and ensuring compliance with all regulatory requirements within the area of responsibility, reporting potential issues to management.

Requirements

Must be at least 21 years of age.
Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years guest service experience and/or training; or equivalent combination of education and experience.
Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), ACSC preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Ability to earn and maintain TiPS certification.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

One (1) year of hosting experience with adequate guest following preferred.

Responsibilities

Represent the company in a highly professional manner that conveys elegance, opulence, and polish.
Maintain the highest level of professional attire and standard of appearance.
Demonstrate an upbeat and positive demeanor with all internal and external guests.
Assist in resolving guest opportunities, conflicts, and complaints on behalf of the company fairly and equitably.
Develop relationships with guests to grow the target base and increase company revenues by ensuring guest retention and repeat visits.
Exercise discretion to provide guests with hospitality arrangements: rooms, food, beverages, and free play.
Proactively seek out new guests on the casino floor, introducing the benefits of and soliciting enrollment for the Sweetwater Rewards program.
Be highly knowledgeable of credit procedures and encourage the use of credit, potentially extending lines of credit when appropriate.
Devote significant time to being visible and available on the casino floor to meet and greet guests during individual visits and special events.
Make discretionary decisions relating to complimentary offers based on recorded play, earned points, comp availability, and guest profitability.
Utilize telemarketing, correspondence, referrals, email, and events to solicit and grow the existing and recently acquired target group.
Achieve individual and departmental financial targets.
Develop in-house invitation lists for hosted events.
Enthusiastically support, actively promote, and demonstrate superior guest service by exceeding department and company standards.
Attend and aid in the coordination of special events.
Utilize CRM tools for tracking guest contacts, profile preferences, and tasks, completing all CRM task requirements promptly.
Review all monthly metrics with management and set quarterly goals.
Develop and maintain technical skills to maximize the use of various casino management systems.
Establish a direct line of communication with all service departments.
Monitor assigned guests’ visitation patterns and profitability.
Maintain the confidentiality of guest information.
Provide professional representation on behalf of the company at internal and external meetings as well as events.
Adhere to all corporate and local policies, procedures, and operating guidelines.
Ensure compliance with all regulatory compliance within the area of responsibility and reporting potential issues to management.