Casino Host

Jamul Casino•Jamul, CA

2d•Onsite

About The Position

The Casino Host is responsible for representing the company in a highly professional manner, conveying elegance, opulence, and polish. This role requires an upbeat and positive demeanor, assisting in resolving guest opportunities, conflicts, and complaints. The host will develop relationships with guests to grow the target base and increase company revenues by ensuring guest retention and repeat visits. This position involves exercising discretion to provide guests with hospitality arrangements such as rooms, food, beverages, and free play. The Casino Host will proactively seek out new guests on the casino floor, introducing the benefits of and soliciting enrollment for the Sweetwater Rewards program. A strong understanding of credit procedures is necessary, including encouraging the use of credit and extending lines of credit when appropriate. Significant time will be spent on the casino floor to meet and greet guests during individual visits and special events. The role requires making discretionary decisions regarding complimentary offers based on recorded play, earned points, comp availability, and guest profitability. Utilizing telemarketing, correspondence, referrals, email, and events to solicit and grow the existing and recently acquired target group is essential. The Casino Host must achieve individual and departmental financial targets, develop in-house invitation lists for hosted events, and enthusiastically support, actively promote, and demonstrate superior guest service. This position also involves attending and aiding in the coordination of special events, utilizing CRM tools for tracking guest information and tasks, and reviewing monthly metrics with management to set quarterly goals. Developing and maintaining technical skills to maximize the use of various casino management systems, establishing direct communication with service departments, and monitoring assigned guests' visitation patterns and profitability are key responsibilities. Maintaining the confidentiality of guest information is paramount. The Casino Host will provide professional representation on behalf of the company at internal and external meetings and events, and adhere to all corporate and local policies, procedures, and operating guidelines. Ensuring compliance with all regulatory requirements within the area of responsibility and reporting potential issues to management is also required.

Requirements

Must be at least 21 years of age.
Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years guest service experience and/or training; or equivalent combination of education and experience.
Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), ACSC preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Ability to earn and maintain TiPS certification.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to perform mathematical calculations including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

One (1) year of hosting experience with adequate guest following preferred.

Responsibilities

Represent the company in a highly professional manner that conveys elegance, opulence, and polish.
Demonstrate an upbeat and positive demeanor with all internal and external guests.
Assist in resolving guest opportunities, conflicts, and complaints on behalf of the company fairly and equitably.
Develop relationships with guests to grow the target base and increase company revenues by ensuring guest retention and repeat visits.
Exercise discretion to provide guests with hospitality arrangements: rooms, food, beverages, and free play.
Proactively seek out new guests on the casino floor, introducing the benefits of and soliciting enrollment for the Sweetwater Rewards program.
Be highly knowledgeable of credit procedures and encourage the use of credit, potentially extending lines of credit when appropriate.
Devote significant time to being visible and available on the casino floor to meet and greet guests during individual visits and special events.
Make discretionary decisions relating to complimentary offers based on recorded play, earned points, comp availability, and guest profitability.
Utilize telemarketing, correspondence, referrals, email, and events to solicit and grow the existing and recently acquired target group.
Achieve individual and departmental financial targets.
Develop in-house invitation lists for hosted events.
Enthusiastically support, actively promote, and demonstrate superior guest service by exceeding department and company standards.
Attend and aid in the coordination of special events.
Utilize CRM tools for tracking guest contacts, profile preferences, and tasks, completing all CRM task requirements promptly.
Review all monthly metrics with management and set quarterly goals.
Develop and maintain technical skills to maximize the use of various casino management systems.
Establish a direct line of communication with all service departments.
Monitor assigned guests’ visitation patterns and profitability.
Maintain the confidentiality of guest information.
Provide professional representation on behalf of the company at internal and external meetings as well as events.
Adhere to all corporate and local policies, procedures, and operating guidelines.
Ensure compliance with all regulatory compliance within the area of responsibility and report potential issues to management.