Host - Casino

Bally's Chicago • Marquette, IA

1d • Onsite

About The Position

This role is responsible for the identification, development, and maintenance of all VIP guests, ensuring a favorable gaming experience. The Host provides outstanding guest service to both internal and external guests, maintaining high-quality service standards and evaluating guest play to issue comps. The position involves managing a designated block of guests, implementing programs to increase rated play, and communicating with guests about services, promotions, and special events. The Host will also review departmental activity with the Marketing Manager, communicate player development issues, and facilitate communication between guests and other departments. Maintaining strict confidentiality regarding sensitive information is crucial. The role requires excellent phone etiquette, the ability to make a high volume of cold calls, and complete knowledge of casino events and promotions. Additionally, the Host will handle government reporting, manage escalated guest service issues, understand guest alcohol limitations, and communicate pertinent operational information to senior staff and surveillance. Adherence to attendance guidelines, company policies, and lawful directions is mandatory. The Host must foster positive interactions and uphold confidentiality agreements.

Requirements

• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain a flexible work schedule.
• Professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• Knowledgeable of all Company policies and procedures, including fire and safety regulations.
• Must be able to effectively communicate in English.
• Sufficient level of proficiency to perform all duties of position (mathematical skills).
• Any and all technical skills must be held, acquired or maintained for the efficient performance of the position (computer skills).
• Required to sit, walk and stand throughout shift; occasionally bend, crouch, or stoop; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 35 pounds, with assistance.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• A Bachelor’s degree in a business-related field.
• At least 2 years of experience in the sales or marketing field.
• Gaming industry experience.
• The equivalent combination of education and experience.

Responsibilities

• Identification, development, and maintenance of all VIP guests.
• Providing a favorable gaming experience for VIP guests.
• Providing outstanding guest service to internal and external guests.
• Ensuring consistent high-quality service to team members and guests.
• Maintaining guest service standards and ensuring team members perform those standards.
• Evaluating and rating guests’ play to issue comps.
• Maintaining and managing a designated block of guests and meeting established goals.
• Implementing programs to increase rated play in table games and slots.
• Communicating verbally and in writing with guests regarding available services, promotions, and special events.
• Reviewing all departmental activity with Marketing Manager.
• Timely communication of all player development issues.
• Facilitating communication between guests and other departments when necessary.
• Maintaining strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Making over 100+ cold calls per week or predetermined targeted goal.
• Having complete knowledge of all casino events and promotional activities, and assisting as needed.
• Completing all government reporting.
• Managing escalated guest service issues appropriately and discreetly.
• Having knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicating pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Meeting attendance guidelines and adhering to departmental and company policies.
• Ensuring satisfaction to guests.
• Following lawful directions from supervisors.
• Upholding the company’s non-disclosure and confidentiality policies and agreements.
• Interacting well with others and being a positive influence on team member morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level