Casino Player Development Executive (Northeast)

Margaritaville at Sea • Orlando, FL

6d • Remote

About The Position

At Margaritaville at Sea, our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here! Our Culture Joining the Margaritaville at Sea® team means embracing our Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions, which are every guest, every time, act with integrity and respect, shred responsibility for the well-being of our guests, crew and community and each employee’s responsibility to ne better than the rest. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future. As a Casino Player Development Executive, you will play a key role in driving incremental gaming revenue through targeted VIP acquisition, player retention, reactivation strategies, and relationship management. You will cultivate and maintain strong relationships with high-value players, delivering personalized service and curated onboard experiences that enhance guest satisfaction, build loyalty, and encourage repeat business. Success in this role requires a proactive, relationship-driven approach combined with a strong focus on maximizing player value and overall gaming performance.

Requirements

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field is preferred. Equivalent experience in casino operations or player development may be considered in lieu of a degree.
• 3–5+ years of experience in casino player development, VIP hosting, sales, or a related role within gaming, hospitality, or travel industries.
• Proven experience managing VIP or high-value customer relationships is required.
• Strong understanding of casino operations, player development strategies, and VIP hosting practices
• Proven ability to build, manage, and grow relationships with high-value or VIP customers
• Knowledge of player reinvestment, theoretical loss (Theo), and customer worth evaluation
• Ability to drive revenue through targeted acquisition, retention, and reactivation efforts
• Strong sales, negotiation, and influencing skills with a focus on achieving revenue goals
• Experience using CRM systems, player tracking tools, and casino analytics platforms
• Ability to analyze player data, identify trends, and translate insights into actionable strategies
• Excellent interpersonal and communication skills, with the ability to engage high-net-worth individuals
• Strong presentation and relationship-building skills in both one-on-one and group settings
• Highly organized with the ability to manage a portfolio of accounts and prioritize effectively
• Ability to work independently while maintaining strong collaboration with cross-functional teams
• Strong attention to detail and ability to manage sensitive guest information with discretion
• Knowledge of the Northeast gaming market, competitive landscape, and player behavior is preferred
• Understanding of gaming regulations, compliance requirements, and responsible gaming practices
• Ability to adapt to a fast-paced, sales-driven environment with changing priorities
• Willingness to travel frequently and attend events, including evenings, weekends, and holidays
• Proactive, results-oriented mindset with a focus on continuous improvement and performance

Nice To Haves

• Knowledge of the Northeast gaming market, competitive landscape, and player behavior is preferred

Responsibilities

• Drive incremental gaming revenue through targeted acquisition, retention, and reactivation strategies aligned with departmental and organizational goals.
• Actively identify and recruit new high-value players through outbound outreach, referrals, networking, and strategic relationship building within the Northeast market.
• Build and maintain long-term relationships with premium guests to increase player value, loyalty, and share of wallet.
• Promote Margaritaville at Sea’s casino offerings, including player club benefits, promotions, special events, and hosted onboard experiences to drive participation and engagement.
• Develop and execute strategic account plans designed to maximize player engagement, cruise frequency, onboard spend, and overall gaming revenue.
• Maintain consistent and meaningful contact with VIP guests through phone, email, and in-person interactions to strengthen relationships and drive repeat business.
• Coordinate and deliver VIP amenities, complimentary offers, hosted experiences, and onboard events in accordance with company guidelines and guest preferences.
• Host and attend casino promotions, special events, and hosted sailings, representing the brand and enhancing the VIP guest experience.
• Leverage CRM systems, player tracking tools, and casino analytics to monitor player activity, assess worth, and identify growth opportunities within the portfolio.
• Regularly review guest data, player trends, and performance metrics to inform strategy, optimize outreach, and drive revenue-focused decisions.
• Ensure timely and accurate reporting of account activity and key performance indicators (KPIs) for assigned portfolio performance.
• Maintain strong communication and partnerships with onboard and shoreside teams to deliver seamless guest experiences and support business objectives.
• Ensure all guest interactions and hosted activities comply with company policies, regulatory requirements, and gaming standards.
• Perform other duties and special projects as assigned to support casino operations and player development initiatives.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level