Player Dev Executive Casino Host

Red Hawk Casino • Placerville, CA

9d

About The Position

The Player Dev Executive Casino Host supports Casino Hosts and Senior Hosts while building and maintaining relationships with high-value and hosted players. The role provides excellent guest service, responds to guest requests and concerns, processes incentives, evaluates promotional offers, and works to generate revenue through guest development and follow-up. The position also supports Player Development management through training, mentoring, standard operating procedure updates, special assignments, and VIP event planning and execution. It provides assistance to other departments and coordinates guest accommodations and transportation.

Requirements

• High school diploma or GED required.
• At least four years of experience in sales, customer service, casino hosting, or marketing.
• Excellent communication and organizational skills.
• Self-starter who is motivated, professional, versatile, and responsible.
• Ability to work any shift, including nights, weekends, and holidays.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to manage time and prioritize tasks to complete work in a timely manner.
• Ability to operate mobile applications.
• Must be at least 21 years of age.

Nice To Haves

• Bachelor’s degree in Marketing or a gaming-related field is strongly preferred.

Responsibilities

• Provide support to Casino Hosts and Senior Hosts.
• Assist the Credit Department with credit applications and marker payments.
• Authorize complimentaries outside standard guidelines based on guests’ level of play.
• Update standard operating procedures to reflect new or existing changes.
• Attend development and training classes and monthly Player Development Executive meetings.
• Train and develop new Senior Hosts and Casino Hosts in guest service standards and account-related transaction procedures.
• Provide feedback to and mentor newer team members.
• Assist Player Development management with special assignments.
• Help Senior Hosts and Casino Hosts with problem-solving and decision-making.
• Assist in planning, organizing, and filling VIP events; participate in event execution to ensure guest service standards are met.
• Attend off-site events to develop and enhance relationships with VIP guests.
• Maintain relationships with assigned Hosted Players and other high-value players to generate revenue.
• Process and determine monthly incentives for high-value guests.
• Meet and greet guests on the casino floor and provide excellent guest service.
• Resolve guest issues, concerns, and complaints; respond efficiently to high-value guest requests and follow up promptly.
• Assist other departments, including Credit/Cage, Rewards Club, Table Games, Slots, and Food & Beverage.
• Provide complimentaries to on-property venues according to departmental guidelines.
• Provide accommodations through partner hotels and coordinate transportation requests.
• Provide and update current contact information.
• Upsell current in-house promotions to qualifying guests, identify qualifying guests, and authorize promotion to higher-tier status.
• Analyze and reevaluate mailer offers using specified criteria to support guest satisfaction.
• Conduct weekly telemarketing to inactive guests to drive revenue and meet daily contact quotas set by Player Development management.
• Attend weekly team meetings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED