Player Dev Executive Casino Host

Career Center•Placerville, CA

About The Position

The Player Dev Executive Casino Host supports Casino Hosts and Senior Hosts while building and maintaining relationships with high-value and hosted players to enhance guest satisfaction and generate revenue. The role provides guest service on the casino floor, responds promptly to guest requests and concerns, resolves problems, and coordinates accommodations and transportation. It also supports other casino departments and promotes qualifying offers and promotions to guests. The position contributes to the development of team members by training and mentoring hosts, providing feedback, and helping maintain standard operating procedures. It assists with VIP event planning and execution, attends off-site events to develop guest relationships, and performs player outreach, including weekly telemarketing to inactive guests. The role also processes guest incentives, reviews mailer offers, and authorizes complimentaries within and outside standard guidelines.

Requirements

High school diploma or GED.
At least four years of experience in sales, customer service, casino hosting, or marketing.
Excellent communication and organizational skills.
Self-starter who is motivated, professional, versatile, and responsible.
Ability to work any shift, including nights, weekends, and holidays.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to manage time wisely and prioritize tasks to complete work in a timely manner.
Ability to operate mobile applications.
Must be at least 21 years of age.

Nice To Haves

Bachelor’s degree in Marketing or a gaming-related field.

Responsibilities

Provide support to Casino Hosts and Senior Hosts.
Assist the Credit Department with credit applications and marker payments.
Authorize complimentaries outside standard guidelines based on guests’ level of play.
Update standard operating procedures when changes are made.
Attend development and training classes and monthly Player Development Executive meetings.
Train and develop new Senior Hosts and Casino Hosts on guest service standards and account-related transaction procedures.
Provide feedback to and mentor newer team members.
Assist Player Development management with special assignments.
Help Senior Hosts and Casino Hosts with problem-solving and decision-making.
Assist with planning, organizing, and staffing VIP events, and participate in their execution to ensure guest service standards are met.
Attend off-site events to develop and enhance relationships with VIP guests.
Maintain relationships with assigned hosted players.
Process and determine monthly incentives for high-value guests.
Meet and greet guests on the casino floor and provide excellent guest service.
Establish and maintain relationships with high-value players to generate revenue.
Resolve guest issues, concerns, and complaints; respond efficiently to high-value guest requests and follow up promptly.
Assist other departments, including Credit/Cage, Rewards Club, Table Games, Slots, and Food & Beverage.
Provide property venue complimentaries according to department guidelines.
Arrange accommodations at partner hotels and coordinate transportation requests.
Provide and update current contact information.
Upsell current in-house promotions to qualifying guests.
Identify qualifying guests and authorize promotion to a higher tier status.
Analyze and re-evaluate mailer offers according to specified criteria and guest satisfaction.
Conduct weekly telemarketing to inactive guests to drive revenue.
Meet daily contact quotas set by Player Development management.
Attend weekly team meetings.
Perform other duties as assigned.