Player Ambassador - AZB PT

JDM GOLF LLC•Phoenix, AZ

4d•$15 - $15•Onsite

About The Position

Under general supervision, the Player Ambassador/Starter interacts with guests professionally and courteously while starting and monitoring golf course play. The role has frequent guest contact and provides services intended to ensure an exceptional guest experience. It also involves observing course activity, remaining aware of guest safety and course conditions, addressing trespassing when necessary, escalating concerns to management, and staying alert to wildlife or other creatures that may affect safety or play. The position supports guest service, pace-of-play management, events, course care, safety response, and other departments as assigned. The Player Ambassador is expected to follow procedures and safety standards, communicate effectively, attend scheduled meetings and training, and perform other assigned duties. This is a part-time position at Arizona Biltmore Golf Club in Phoenix, Arizona. The listed pay is $15.15 per hour.

Requirements

High school diploma or GED.
At least one year of recreational participation in golf.
Previous experience in a customer-service-related position.
Understanding of golf rules, regulations, and proper course etiquette.
Strong, professional, and friendly communication skills with guests and coworkers.
Outgoing personality and desire to positively represent the golf course.
Ability to operate and drive a golf cart.
Ability to work independently without supervision and follow oral and written instructions.
Ability to keep accurate records of daily activities.
Ability to adapt to changing needs and use a radio.
Ability to use the employee self-service function of the company's human resources/payroll database.
Valid state driver's license, required for driving golf carts.
Ability to work the schedule required for the position, which may include weekends and holidays.
Reliability and dependability, including meeting attendance requirements and requesting time off in advance.
Ability to handle and prioritize multiple competing tasks in a fast-paced environment and seek supervisory assistance as appropriate.
Supervisor approval is required before incurring overtime.
For part-time positions during the busy season, availability is generally required for at least three shifts per week, including weekends, and four shifts in the weeks following overseeding.
For part-time positions during the non-peak season, at least one shift per pay period is required.
Ability to drive or walk around the golf course, stand for long periods, bend, and lift and carry golf equipment such as bags weighing up to 50 pounds or more.
Ability to talk and actively listen, use hands and fingers to handle or feel objects and controls, reach with hands and arms, and perform tasks requiring close vision, focus adjustment, manual dexterity, and hand-eye coordination.
Ability to work around people and tolerate exposure to noise, dust, heat, and inclement weather.

Responsibilities

Greet guests warmly and provide customer service, including greeting golfers at the first tee and offering scorecards and pencils.
Communicate with guests during the day to assess their on-course experience and share concerns or issues with management.
Drive around the course to monitor pace of play, etiquette, and the golfer experience.
Help bottleneck groups improve pace of play, including assisting with divot repair, bunker raking, or other quick course-care tasks.
Serve as a spotter and assist golfers on difficult or blind holes when needed.
Keep a radio on hand and communicate with Golf Shop staff about tee-time modifications, no-shows, and member names.
Observe wildlife, creatures, safety hazards, and unusual activity on the course and communicate relevant concerns to management.
Support golf events by labeling bags, loading and unloading golf bags, and shuttling golfers to the range.
Pick up trash, empty course or halfway-house garbage cans, and check on-course restrooms for cleanliness and supplies.
Resolve restroom issues or escalate them to management.
Replace inoperable golf carts on the course and tow carts back when necessary.
Pick up range balls in the fairway and return them to the driving range.
Assist with accident and incident reports for golfers when needed.
Politely request that non-golfers or trespassers leave the golf course and escalate requests to management if additional support is needed.
Support other departments when requested or assigned.
Attend scheduled meetings and training, follow safety standards, and use appropriate safety equipment.
Model teamwork, efficiency, effective communication, flexibility, integrity, punctuality, and compliance with procedures and regulations.