Golf Shop Assistant - AZB PT

JDM GOLF LLC•Phoenix, AZ

4d•$15 - $15•Onsite

About The Position

Under general supervision, the inside Golf Shop Assistant provides customer service to golfing and non-golfing guests. The position supports guest check-in, retail sales, tee time reservations, and general golf operations while helping maintain a professional, organized, and welcoming Golf Shop. The role may also support tournaments, merchandising, guest services, special events, and other golf-club operations as assigned. The assistant welcomes guests, answers questions, manages tee time reservations, processes transactions, and helps maintain Golf Shop merchandise and displays. The position also includes safety and incident-response duties, cross-departmental support, attendance at scheduled meetings and trainings, and other assigned duties. The job is part-time at Arizona Biltmore Golf Club in Phoenix, Arizona. Work is primarily indoors, with occasional outdoor work in varying weather conditions. Schedules may include weekends and holidays according to business needs.

Requirements

Attending or graduating from high school or GED.
At least one year of retail experience; golf-environment experience is preferred.
Previous experience in a customer-service-related position.
Strong professional and friendly communication skills with guests and coworkers.
Ability to problem-solve and remain calm under pressure.
Outgoing personality and desire to represent the golf course positively.
Ability to multitask, prioritize responsibilities, and adapt to changing needs.
Strong attention to detail and organizational skills.
Ability to handle cash and process transactions accurately.
Dependable, punctual, and team-oriented.
Ability to understand and follow oral and written instructions.
Ability to use a radio.
Ability to use employee self-service in the company's HR/payroll database, Point-of-Sale systems, email systems, and other applicable operational systems.
Valid state driver's license, as the employee may be required to drive golf carts.
Ability to work the schedule required for the position, including weekends and holidays as business needs dictate.
Part-time availability expectations generally include at least three shifts per week, including weekends, during busy season, and two to three shifts per week, including weekends, during non-peak season. With manager approval, a minimum of one shift per pay period may be permitted in limited situations.
Ability to seek supervisory assistance when appropriate and obtain supervisor approval before incurring overtime.
Ability to stand and walk for extended periods; frequently use hands and wrists; bend, reach, stoop, kneel, and lift merchandise or supplies; and occasionally lift and carry up to 25 pounds.
Ability to communicate effectively in person and by telephone or radio, maintain visual attention to detail, and talk and actively listen regularly.

Nice To Haves

Basic knowledge of golf operations, terminology, and etiquette.
Retail experience in a golf environment.

Responsibilities

Welcome and assist golfing and non-golfing guests in a professional and friendly manner.
Check in guests for scheduled tee times and assist with daily golf operations.
Answer questions about the golf course, resort amenities, merchandise, services, and general property information.
Work collaboratively with other areas of the golf club to support club operations.
Answer telephone calls promptly and professionally, assist with inquiries, and make, modify, and manage tee time reservations in the golf reservation system.
Ensure proper approval has been obtained for Employee Golf.
Respond to direct Golf Shop group emails during the shift.
Assist guests with merchandise selection and purchases.
Operate the Point of Sale system to process retail sales, tee times, and other transactions accurately.
Handle cash and follow daily transaction procedures and company policies.
Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.
Assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.
Monitor retail activity and report suspected shoplifting, theft, suspicious activity, or other security concerns to management.
May assist with accident and incident reports for golfers and visitors and may be asked to contact emergency contacts.
Support other departments when requested or assigned.
Attend meetings and trainings as scheduled, follow safety standards, and use appropriate safety equipment.
Role-model teamwork, efficient time management, effective communication, flexibility, integrity, punctuality, and compliance with procedures and regulations.
Perform other assigned duties.