Golf Shop Assistant - AZB FT

JDM GOLF LLC•Phoenix, AZ

4d•$15 - $15•Onsite

About The Position

Under general supervision, the inside Golf Shop Assistant provides customer service to golfing and non-golfing guests in the Golf Shop. The role assists with guest check-in, retail sales, tee time reservations, and general golf operations while helping maintain a professional, organized, and welcoming environment. The assistant may also support tournaments, merchandising, guest services, special events, and other day-to-day golf operations as assigned. Some responsibilities are seasonal in nature.

Requirements

Attending or graduating from high school or GED.
At least one year of retail experience; golf-environment experience is preferred.
Previous experience in a customer-service-related position.
Ability to problem-solve and remain calm under pressure.
Strong professional and friendly communication skills with guests and teammates.
Outgoing personality and desire to positively represent the golf course.
Ability to multitask and prioritize responsibilities effectively.
Strong attention to detail and organizational skills.
Ability to handle cash and process transactions accurately.
Dependable, punctual, and team-oriented.
Ability to understand and follow oral and written instructions.
Ability to be flexible and adapt to changing needs.
Ability to use a radio.
Ability to use the company human resources/payroll employee self-service database, Point of Sale system, email systems, and other applicable operational systems.
Valid state driver’s license, as the employee may be required to drive golf carts.
Ability to work the schedule required for the position, including weekends and holidays as business needs dictate.
Ability to work in a fast-paced environment, manage competing tasks and demands, and seek supervisory assistance as appropriate.
Supervisor approval is required before incurring overtime.
For full-time positions, availability is expected to be up to or near 40 hours per week during busy season, including shift coverage and overtime as needed; at least 30 hours per workweek is required during non-peak season.
Reliability and dependability in meeting attendance requirements, including requesting time off in advance.

Nice To Haves

Basic knowledge of golf operations, terminology, and etiquette.
Retail experience in a golf environment.

Responsibilities

Welcome and assist golfing and non-golfing guests in a professional and friendly manner.
Check in guests for scheduled golf tee times and assist with daily golf operations.
Answer guest questions about the golf course, resort amenities, merchandise, services, and general property information.
Work collaboratively with other areas within the golf club to support club operations.
Answer telephones promptly and professionally and assist with guest inquiries and tee time reservations.
Reserve, modify, and manage tee times using the golf reservation system.
Assist guests with golf-related questions, scheduling, and operational information.
Ensure proper approval has been obtained for Employee Golf.
Respond to direct golf shop group emails during the shift.
Assist guests with merchandise selection and Golf Shop purchases.
Operate the Point of Sale system to process retail sales, tee times, and other transactions accurately.
Handle cash and complete daily transaction procedures in accordance with company policies.
Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.
Assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.
Monitor retail activity and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management.
Assist with accident and incident reports for golfers and visitors in the golf shop, and contact emergency contacts when requested.
Support other departments with their duties when requested or assigned.
Attend meetings and training as scheduled.
Follow safety standards and use appropriate safety equipment.
Role model teamwork, efficiency, effective communication, flexibility, integrity, punctuality, and adherence to procedures and regulations.
Perform other duties as assigned.