Assistant Golf Professional - AZB FT

JDM GOLF LLC•Phoenix, AZ

4d•Onsite

About The Position

The Assistant Golf Professional supports inside and outside golf operations in partnership with Golf Club management. The role covers merchandising, tournaments, check-in, club fitting, cart and club rentals, and daily play, while providing exceptional service to members and guests. It assists with golf events, helps ensure smooth course operations, and contributes to a high-quality golf experience. The position has no supervisory responsibility, though it may provide guidance and training. The successful candidate models teamwork, efficiency, effective communication, flexibility, integrity, punctuality, and compliance with internal procedures and external regulations. The role includes guest service, tee-time and golf-shop support, event coordination, coordination with the local hotel when needed, operational reporting and checklists, communication with the Grounds Department about course conditions, tracking lost equipment, and safety and incident-response support. The employee may also assist other departments and perform other assigned duties. This is a full-time position. In the busy season, the employee is expected to be available for up to or near 40 hours per week, including covering shifts and working overtime as needed. During the non-peak season, at least 30 hours per workweek are required, with additional hours possible based on business needs. Schedules may include weekends and holidays. Overtime requires supervisor approval. The work takes place indoors and outdoors in varying weather and temperatures, with frequent guest interactions and activity levels that may range from moderate to high.

Requirements

High school diploma or GED.
Previous experience in golf operations, including inside and outside services.
Valid state driver’s license, required for driving golf carts.
Ability to build rapport with team members and guests and foster a positive environment with a sense of urgency.
Strong verbal communication skills and ability to relay information clearly to team members and guests.
Ability to work effectively as part of a team and actively participate in completing tasks.
Strong focus on service and guest satisfaction, with the ability to address and resolve guest issues quickly.
Basic knowledge of golf, golf etiquette, the club’s course layout, and services offered.
Ability to use the company human-resources/payroll database employee self-service, point-of-sale system, email, and other applicable operational systems.
Ability to meet the work schedule required for the position, including weekends and holidays as business needs require.
Ability to work in a fast-paced environment, prioritize multiple competing tasks and demands, and seek supervisory assistance as appropriate.
Must obtain supervisor approval before incurring overtime.
Must meet attendance and reliability expectations and request time off in advance.
Ability to drive or move around the golf course by golf cart and/or walking; stand for long periods; bend; talk and actively listen; use hands and fingers to handle objects, tools, or controls; reach with hands and arms; and lift and carry equipment such as golf bags weighing up to 50 pounds or more.
Must use close vision, adjust focus, and apply manual dexterity with eye-hand coordination.

Nice To Haves

PGA Associate or Member status.
Prior teaching experience.

Responsibilities

Serve as a point of contact for guests and members, address their needs, resolve issues, and inform golf management of issues.
Support tee-time operations, advanced bookings, instructional lessons, telephone inquiries, and point-of-sale transactions.
Answer telephones promptly and professionally; assist with inquiries and tee-time reservations.
Reserve, modify, and manage tee times using the golf reservation system.
Assist guests with golf-related questions, scheduling, and operational information.
Ensure proper approval is obtained for employee golf.
Respond to direct and golf-shop group emails during the shift.
Assist with coordinating and facilitating golf events and tournaments.
Coordinate tasks with the local hotel when needed, including contacting upcoming golf-package guests about tee-time reservations and overseeing resort rate cards and golf-package billing, including gratuities.
Maintain operational checklists and reports and assist with scheduling.
Coordinate with the Grounds Department regarding course condition and safety for play.
Track and inventory lost equipment appropriately.
Monitor golf-shop retail activity and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns according to company procedures.
Assist with accident and incident reports for golfers and visitors in the golf shop and contact emergency contacts when requested.
Support other departments when requested or assigned.
Attend scheduled meetings and training, follow safety standards, and use appropriate safety equipment.
Perform other duties as assigned.